Epic Manager-Future Clinical Environment & Innovations -Manager, Product Services & Management

Req Number 186923

Overview

Northwell Health is seeking a Manager of Clinical Experience & Digital Platforms within Enterprise Digital Services (EDS) to lead the design, integration, and activation of a unified, technology-enabled care experience across inpatient, ambulatory, and virtual settings.

This role is responsible for ensuring Epic, digital health platforms, telehealth capabilities, and in-room technologies operate as a single, integrated experience layer, supporting Northwell's strategy to deliver a seamless, consumer-grade, hospitality-driven patient and provider experience across all sites of care.

Key Responsibilities

• Epic-Centered Platform Integration * Partner with Epic application teams to embed workflows across: * Digital Patient Experience engagement (e.g., MyChart, bedside platforms) * Clinical operations and communication * Ensure alignment of workflows across inpatient, ambulatory, and virtual care environments * Position Epic as the core platform enabling end-to-end experience delivery

• 'Room of the Future' & Smart Room Leadership * Lead development and deployment of digital and smart room capabilities across: * Focus on user-centered design, adoption, and measurable experience outcomes for patients and clinicians

• Centralized Experience Architecture * Establish a 'single technology hub' model for care environments by integrating: * In-room/bedside technologies * Virtual care platforms * Epic workflows and patient engagement tools * Reduce fragmentation across systems and standardize experience across sites * Evaluating new in room technologies against financials and actual usability4. Hospitality-Driven Experience * Apply consumer-grade and hospitality principles to clinical environments: * Intuitive, low-friction user experiences * Self-service patient capabilities that reduce non-clinical workload * Support improved patient satisfaction, engagement, and workforce efficiency

• Cross-Functional Leadership * Lead coordination across: * Enterprise Digital Services (EDS) * Epic application teams * Virtual health / digital care teams * Clinical and operational leadership * Facilities, construction, and vendor partners * Serve as a key integrator across clinical, technical, and operational domains

Preferred Qualifications

• Minimum of 5-7 years of experience in healthcare technology, digital health, or clinical systems

• Demonstrated experience with Epic workflows and/or integration across care settings

• Experience supporting large-scale healthcare initiatives (e.g., go-lives, new builds, acquisitions)

• Strong understanding of clinical and operational workflows across inpatient and ambulatory environments

• Experience with virtual care / telehealth platforms and workflows

• Experience with in-room or bedside patient engagement technologies

• Experience supporting capital construction projects or facility activations

• Master's degree (MBA, MHA, or related field) preferred

• Epic certification is required

Job Experience & Qualifications:

• Bachelor's Degree required, or equivalent combination of education and related experience.

• 6-8 years of relevant experience and 2-5 years of leadership / management experience, required.

*Additional Salary Detail

The salary range and/or hourly rate listed is a good faith determination of potential base compensation that may be offered to a successful applicant for this position at the time of this job advertisement and may be modified in the future. When determining a team member's base salary and/or rate, several factors may be considered as applicable (e.g., location, specialty, service line, years of relevant experience, education, credentials, negotiated contracts, budget and internal equity).

The salary range for this position is $121199.91-$212099.55/year

It is Northwell Health’s policy to provide equal employment opportunity and treat all applicants and employees equally regardless of their age, race, creed/religion, color, national origin, immigration status or citizenship status, sexual orientation, military or veteran status, sex/gender, gender identity, gender expression, disability, pregnancy, genetic information or genetic predisposition or carrier status, marital or familial status, partnership status, victim of domestic violence, sexual or other reproductive health decisions, or other characteristics protected by applicable law.