Customer Engagement Executive

Dell Technologies

Remote · USFull-time$148–191K/yrSeen 4 days agoSeen in employer's feed 4 days ago

Evaluate my fit

Most applications go out cold — see where you stand first. No sign-up to start.

Watch jobs like this. New remote roles like this one, by email.

Don't just apply. Show up ready.

Olive works from this exact posting.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.
Tailor your résuméRewritten against this posting, every reworded bullet shown before and after.
Practice the interviewA voice mock interview built from this job description.

Evaluate your fitSee where you stand — strengths, gaps, and what to fix first.Get started →Tailor your résuméRewritten against this posting, every reworded bullet shown before and after.Get started →Practice the interviewA voice mock interview built from this job description.Get started →

At a glance

Compensation

$148–191K/yr

Location

Remote · US

Schedule

Full-time

Work Authorization

Not specified

Olive lists jobs from US employers, including remote roles you can work from the United States.

Job overview

The Consultant will own day‑to‑day service delivery for key Dell customer accounts, aligning processes to SLAs, managing incidents, changes, configurations and customer interactions, and driving continuous improvement through reviews, reporting and automation.

Skills & qualifications

RequiredNice to have

Skills

Incident ManagementChange ManagementConfiguration ManagementCustomer ManagementService ReviewsPerformance ReportingRoot Cause AnalysisProcess ImprovementAutomationPlaybook DevelopmentEscalation HandlingStakeholder CommunicationCross‑Functional CoordinationServiceNowReporting/AnalyticsStrong CommunicationPrioritizationProblem Solving

Qualifications

12+ Years Service Delivery/Support OperationsExperience Managing Customer Accounts and Meeting SLA/CSAT GoalsBachelor’s DegreeITIL IntermediatePMP or Equivalent

Full job description

Consultant, Account Services Management

Dell Technologies customers expect great things from both our products and our services. Account Services Management is all about managing and overseeing seamless service delivery processes. It’s a hugely varied field of work. Processes range from incident management to change management, from configuration management to customer management. The team makes sure disputes and technical issues are resolved. We also provide excellent communication to the customer around every activity – from the tactical to the strategic.

What you’ll achieve:

As a Consultant, you will be responsible for owning day‑to‑day service delivery for key customer accounts, aligning processes to SLAs, and driving continuous improvement. You will coordinate across teams to prevent issues, manage changes, and enhance customer satisfaction.

Join us to do the best work of your career and make a profound social impact as a Consultant on our Account Services Management team.

Responsibilities

You will:

Manage incident/change/configuration/customer management activities end‑to‑end for assigned accounts.
Run service reviews, performance reporting, and RCA follow‑ups; implement corrective actions.
Identify process, knowledge, and automation improvements; contribute to playbooks.
Handle escalations and stakeholder communications; ensure timely updates and outcomes.
Partner with Sales, Support, and Engineering to align delivery with commitments.

Qualifications

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Essential Requirements