Financial Aid Counselor II - Office of Scholarships and Financial Aid
Austin, TXJobSeen 6 days agoSeen in employer's feed 6 days ago
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Job overview
The Financial Aid Counselor II supports students and campus partners with questions about financial aid eligibility, applications, deadlines, and award status. The role processes applications and documentation, reviews eligibility, and packages aid under established policies and regulations. It also maintains records, supports reporting and operational processes, refers complex cases for advanced review, and collaborates with office teams to provide coordinated service.
Skills & qualifications
Skills
Full job description
Student and Campus Partner Support. Responds to inquiries from students and campus partners via telephone and email regarding eligibility criteria, application requirements, submission deadlines, and award status; provides guidance on required documentation and next steps in accordance with established policies, procedures, and resources. Manages inquiries through Salesforce case assignments, including intake and timely resolution of inquiries and escalations, while maintaining accurate documentation and adherence to established service standards and response timelines.Financial Aid Processing and Awarding. Process financial aid applications and documentation in accordance with defined policies, procedures, and system workflows. Verify applicant information, review documents for completeness, resolve routine eligibility issues, and package and award federal, state, and institutional aid using automated systems and standard guidelines. Apply working knowledge of Title IV, state, and institutional regulations to support compliant financial aid processing.Compliance, Eligibility, and Operational SupportMaintain accurate records, forms, and documentation, including updating student records and tracking outstanding requirements. Identify discrepancies or conflicting information and refer complex or non-standard cases for advanced review. Support required reporting and system processes to ensure accurate disbursement and operational efficiency.Office Collaboration and Professional DevelopmentParticipates in coordinated service delivery across the Office of Scholarships and Financial Aid, working within an assigned team while contributing to office-wide collaboration. Supports workload distribution, follows established procedures, and engages in cross-training to ensure service continuity. Maintains current knowledge of financial aid policies, systems, and service standards through required training and applies learned guidance to assigned responsibilities.Other duties as assigned.
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