Shop Manager
Circle, MTJobSeen 1 day agoSeen in employer's feed 1 day ago
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Job overview
The Shop Manager oversees daily retail shop operations, staff, inventory, customer service, and sales performance. The role also participates in light mechanical work, including alignments, front-end work, tire installations, and repairs such as brakes and oil changes; major engine and transmission work is not performed. The manager collaborates on promotions and community relationships and may handle occasional roadside emergency calls.
Skills & qualifications
Skills
Qualifications
Full job description
Job Title - Shop Manager Job Summary The Shop Manager oversees and participates in the daily operations of a retail shop, ensuring excellent customer service, efficient workflow, and profitability. This role involves supervising staff, managing inventory, maintaining shop appearance, and implementing sales strategies to achieve business goals. Responsibilities - Operational Management - - Oversee daily shop operations, ensuring opening and closing procedures are followed. - Maintain a clean, organized, and safe shop environment in compliance with health and safety regulations. - Monitor and maintain shop supplies and equipment. - Team Leadership & Staff Management - - Recruit, train, schedule, and supervise shop staff. - Motivate team members and foster a positive work environment. - Conduct performance reviews and provide coaching to improve skills and productivity. - Customer Service - - Ensure customers receive prompt, courteous, and knowledgeable assistance. - Resolve customer complaints and issues with professionalism and sensitivity. - Implement strategies to enhance customer satisfaction and retention. - Inventory Control & Merchandising - - Manage stock levels, ordering, and receiving merchandise from suppliers. - Conduct regular inventory checks and audits to minimize loss and spoilage. - Plan and execute visual merchandising displays to attract customers and drive sales. - Financial Management - - Monitor sales performance and adjust strategies to meet targets. - Prepare daily, weekly, or monthly reports on sales, expenses, and inventory. - Assist with budget planning and cost control measures. - Marketing & Promotion - - Collaborate with management to develop in-store promotions or events. - Maintain social media or other marketing channels as needed to promote the shop. - Build relationships with local businesses and community partners to increase visibility. - Participate in Daily Operations - - Perform alignments and front-end work - Tire installations and procuring tires - Brakes, shocks, alternators, starters, differentials, oil changes, and other light mechanic work. - We do not do any major engine or transmission work Required Qualifications - High school diploma or equivalent - Shop or mechanical experience preferred - Proven leadership skills with experience managing teams. - Strong understanding of retail operations, inventory management, and point-of-sale systems. - Excellent communication and problem-solving abilities. - Proficiency with basic computer applications (e.g., MS Office) and retail software. Desired Skills - Customer-focused mindset with strong interpersonal skills. - Ability to multitask and prioritize effectively in a fast-paced environment. - Attention to detail and accuracy in handling cash and inventory. - Knowledge of merchandising, sales techniques, and marketing. - Ability to work M-F and the occasional roadside emergency calls Physical Requirements - Ability to stand or walk for extended periods and lift moderate weights (up to ~25--50 lbs). - Capability to perform manual tasks like tire swaps, tire bars, and being on your feet daily
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