Director of Client Services

Description We are looking for an experienced Director of Client Services to lead client-facing delivery and strengthen operational excellence in New York, New York. This role is ideal for someone with a strong agency background who can guide teams, elevate service quality, and keep complex workstreams on track. You will oversee day-to-day client services operations, support team performance, and help shape scalable processes that improve accountability, planning, and overall business results.

Responsibilities:

• Direct and develop the client services function, providing coaching, structure, and clear performance expectations for team members.

• Oversee active client engagements to ensure work is completed on schedule, aligned with quality standards, and responsive to client needs.

• Identify delivery risks early, resolve operational obstacles, and keep projects progressing efficiently across accounts.

• Refine internal workflows and team practices to increase consistency, productivity, and ownership across the department.

• Collaborate with executive leadership on client strategy while maintaining responsibility for daily service operations and execution.

• Manage resource allocation, capacity planning, and staffing priorities to support current and future business demands.

• Review budgets, headcount needs, and performance metrics to inform planning and operational decision-making.

• Prepare forecasts, reporting, and business insights that help leadership evaluate team performance and service delivery outcomes. Requirements • Prior experience in an agency environment is required.

• Background leading Client Success, Account Management, or Project Management teams.

• Demonstrated success managing people, workflows, and cross-functional resources.

• Strong operational judgment with a track record of improving processes and reinforcing accountability.

• Ability to evaluate budgets, staffing levels, and business performance data with confidence.

• Excellent analytical and multitasking skills in a fast-paced client services setting.

• Familiarity with reporting, planning, and performance measurement practices.

• Working knowledge of business analytics and financial concepts relevant to operational leadership. Innovation starts with people.®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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