Support Specialist (Machine Room Support) - Entry to Experienced Level (Utah)

Summary

Personnel assigned to Support Services are on the front lines of delivering the best in customer service, technical support, administrative and management services. From Office Assistants to Sign Language Interpreters, these personnel serve as the focal points for organizations that require assistance with operational and administrative issues, records management, journalistic ideas, products and services and the coordination of reasonable accommodations and education.

Duties

As a Machine Room Support Specialist at the Utah Data Center, you will be part of a team responsible for well over 100k square feet of IT Equipment Space (ITES). You will assist in maintaining full control of those rooms, including access lists, safety conditions, security practices and more, all in accordance with NSA/CSS Data Center Policies. You will review and approve machine room access requests daily, ensuring strict compliance with Agency ITES policies and procedures. You will audit ITES access logs for anomalies, in addition to supporting activities that may have resulted as an after-hours service request. You will conduct daily inspections and monitor room cleanliness, safety, and security. You will provide direct support for capability deployments into ITES you are responsible for. You will have responsibility to review and approve power, space, and cooling permits and contribute to planning activities for future capability deployments. Perform tasks associated with the activities (i.e., access control, space assignment) of specific machine rooms in accordance with Agency policy and documented standards. Update access lists and rosters and control entry within the room or rooms. Perform routine checks of work performed and report maintenance problems. Conduct room inspections and monitor room cleanliness. Support Specialists work in a myriad of offices. The responsibilities of a Support Specialist include, but are not limited to: - Track/manage highly sensitive security processes - Prepare accurate and complete reports that document processes, outcomes, and findings - Provide basic security analysis and risk recommendations to decision makers and customers Qualifications

The qualifications listed are the minimum acceptable to be considered for the position: Relevant experience must be in one or more of the following: administrative, technical, customer service, security, or testing administration areas. ENTRY/DEVELOPMENTAL Entry is with a high school diploma or GED and no experience. FULL PERFORMANCE Entry is with a high school diploma or GED plus 4 years of relevant experience, or an Associate's degree plus 2 years of relevant experience. SENIOR Entry is with a high school diploma or GED plus 6 years of relevant experience, or an Associate's degree plus 4 years of relevant experience, or a Bachelor's degree plus 2 years of relevant experience.

Education

Degree in any field is acceptable. How You Will Be Evaluated

The ideal candidate has a desire for continual learning with excellent problem-solving and interpersonal skills as well as: - Strong written and oral communication skills - Able to work as an individual and in a team environment - Well-organized and able to handle multiple assignments - Focused on customer needs - Knowledge of basic office tools and functions - Experience using Microsoft Products (Word, Excel, Outlook) is preferred - Able to lift 50 lbs. Perform tasks that involve repetitive motions of the fingers, hands, arms, feet, legs, or other body parts. Note: The agency is currently hiring Support Specialists to Specialize in: Machine Room Support Other Information

Salary offers are based on candidates' education level and years of experience relevant to the position and also take into account information provided by the hiring manager/organization regarding the work level for the position. Salary Range: $35,749 - $116,362 (Entry/Developmental, Full Performance, Senior) Salary range varies by location, work level, and relevant experience to the position. Training will be provided based on the selectee's needs and experience. Benefits: NSA offers a comprehensive benefits package. Work Schedule: This is a full-time position, Monday - Friday, with a basic 8hr/day work requirement between 6:00 a.m. and 6:00 p.m, depending on the core operating hours of the hiring organization.