Manager

Job description []{role="document"} SmartphonesPLUS is a fast-growing leader in the electronics trade-in and reuse industry, operating one of the most trusted and widely used online trade-in platforms in the country. We make it simple for individuals and businesses to turn in their used smartphones, tablets, laptops, and other tech for into cash while reducing e-waste. Our mission is to power the circular economy by extending the life of devices and promoting a more sustainable future. Every device we resell helps keep harmful materials out of landfills and puts technology back into the hands of those who need it. Rooted in the core values of integrity, exceptional service, and fair pricing, SmartphonesPLUS is committed to delivering a seamless, eco-friendly experience that prioritizes transparency and customer trust. Since day one, we've been focused on making a meaningful impact, not just in the way people recycle their tech, but in how we redefine the value of used electronics. What Were Looking For: Were seeking a proactive and solutions-oriented individual who thrives in a hands-on operations environment. This role goes beyond completing tasks, its about identifying inefficiencies, streamlining processes, and taking full ownership of your area. As Assistant Operations Manager, youll play a vital role in overseeing the intake, evaluation, and preparation of devices, while supporting a high-performing team. The ideal candidate is a natural problem-solver and team mentor whos not afraid to get involved in the day-to-day details while keeping an eye on the bigger picture. If you enjoy improving workflows, leading by example, and staying one step ahead in a fast-paced environment, we want to hear from you. Daily tasks for this position are as follows: - Support Daily Operations- Assist in the planning, coordination, and execution of daily operational tasks to ensure efficiency and consistency across departments. - Team Supervision and Support- Supervise a team ensuring accountability, performance, and adherence to procedures. - Process Improvement- Identify and implement process improvements to enhance productivity, reduce costs, and streamline workflows. - Vendor and Client Coordination- Work with suppliers, clients, or third-party service providers as needed to maintain smooth operations and resolve issues. - Reporting and Metrics Tracking- Prepare and analyze reports on key operational metrics, providing insights to senior management for decision-making. - Test and Diagnose- Use cutting-edge diagnostic software to evaluate smartphones and other electronics, ensuring accuracy in functionality assessments. - Inspect and Inventory- Manage and document inventory with precision, taking high-quality photos to showcase product condition. - Process and Prepare- Open and sort incoming shipments daily, prepping devices for testing and resale. - Customer Engagement- Communicate with customers to provide excellent service and accurate device evaluations. - Collaborate and Adapt- Work across departments to support inventory, logistics, and processing needs in a dynamic, team-oriented environment. Qualifications: - Associates or Bachelors degree in Business Administration, Operations Management, or a related field (or equivalent experience). - 2-4 years experience in an operations, logistics, or supervisory role. - Experience with creating, updating, and enforcing standard operating procedures (SOPs). - Comfortable using operations software applications, spreadsheets, and communication tools (e.g., Excel, ERP/CRM systems, Slack, email). - Problem solving and critical thinking skills. - Comfortable with planning, budgeting, scheduling, and basic financial analysis, including PandL review. - Able to lift up to 50 lbs and work efficiently in a fast-paced environment.