Assistant to the President & Visitor Services Representative

Position Overview The Assistant to the President and Visitor Services Representative serves as the National Mining Hall of Fame and Museum's frontline ambassador while also providing essential administrative support to the President. This dual-role position requires a self-motivated, highly organized, hardworking and personable professional who is equally comfortable welcoming guests at the admissions counter and managing confidential administrative tasks in a museum environment. Visitor Services Responsibilities - Serve as the Museum's first point of contact, greeting all visitors warmly and creating a positive, memorable guest experience - Process admission and gift shop sales accurately, handling various forms of payment through point-of-sale and online ticketing systems - Maintain thorough knowledge of Museum exhibits, programs, events, membership offerings, and local area information to assist and orient visitors - Promote Museum membership and support fundraising initiatives and special campaigns - Answer the Museum's main telephone line professionally and direct inquiries to appropriate staff - Perform daily cash register reconciliation and maintain accurate transaction records - Collect visitor data to support attendance tracking and reporting - Maintain cleanliness and orderliness of the admissions and public areas - Restock gift shop items - Follow opening and closing procedures for the Museum - Serve as on-site supervisor every Saturday, providing leadership and ensuring smooth Museum operations in the absence of senior staff - Perform other duties as assigned Administrative Support Responsibilities - Provide direct administrative support to the President, including managing correspondence, maintaining files, supporting special event planning and preparation, scheduling appointments, and coordinating the President's calendar - Assist in preparing reports, agendas, presentations, and background research as directed by the President - Arrange and support meetings and Board-related functions as needed - Make necessary updates to the Museum's website and other communications as needed - Participate in departmental projects and perform other duties as assigned Qualifications - Associate's degree required; bachelor's degree preferred - Prior experience in customer service, visitor services, retail, or a cultural/hospitality setting strongly preferred - Excellent verbal and written communication and interpersonal skills - Proficiency with computers, point-of-sale systems, and standard office software - Strong organizational skills with exceptional attention to detail and the ability to manage multiple priorities - Ability to handle confidential information with discretion and professionalism - Self-motivated with the ability to work independently and exercise sound judgment - Must be available to work Saturdays and holidays when the Museum is open, and flexible to adjust hours based on seasonal need - A genuine enthusiasm for the Museum's mission and the history of mining in America is a plus Compensation Hourly rate commensurate with experience, anticipated at $18--$23 per hour. This position offers the opportunity to grow into a full-time role as organizational needs develop. The National Mining Hall of Fame and Museum is an equal opportunity employer committed to building a diverse and inclusive workplace. All qualified applicants will be considered without regard to race, color, religion, sex, national origin, disability, or any other protected status.