Operations Analyst

** Security Clearance Required

Company Overview

Systems Technology Forum LTD (STF) is an established industry partner with a passion for exceptional performance and an unwavering commitment to our clients. As a premier provider of management, engineering, information technology, and logistics services, STF is committed to delivering high-quality systems engineering, technical and professional support services that meet and exceed deliverable requirements.

STF offers superior out-of-the-box solutions to end-to-end problems and customer-centric support to the United States Government, Military, Department of Defense (DoD), and other federal agencies.

Job Summary

Supports the cross-functional technical requirements that directly provide technical integration solutions across all military branches and Government agencies for a Department of War (DoW) communications system in support of the Mobile User Objective System (MUOS) System-of-Systems Technical Integration Center (MSTIC). This includes developing essential technical documentation, establishing advanced issue-resolution procedures, and providing direct operational assistance to end users and programs.

Responsibilities and Duties

Monitors system status using available situational awareness capabilities to identify potential user issues that may occur. Performs advanced analysis and applied issue resolution support. Coordinates with MUOS O/I Level personnel on potential root causes and fixes actions. Coordinates and performs provisioning/terminal characterization testing when necessary. Develops/updates diagrams based on issues experienced. Attends FRBs and provides “User Experience” input for designated failures. Provides technical documentation as required. Develops metrics and trends on common issues to support improved troubleshooting across the enterprise. Supports user Concept of Operations (CONOP)/Concept of Employment (CONEMP) planning efforts to maximize the effectiveness of MUOS capability.

Qualifications and Skills

Required knowledge and years of experience

Must have at least 5 years of experience supporting/operating tactical edge communications systems. Experience performing C4I planning, provisioning, terminal operations, troubleshooting, and knowledge of MANET/COP technology are preferred.

Must have excellent computer skills, including the Microsoft Office Suite (Outlook, Word, PowerPoint, and Excel).

Education Requirements

Military Training/Job related to Tactical Radio operations/maintenance, Networking, radio electronics, and the employment/use of tactical data applications. Bachelor’s Degree is preferred.

Certifications

Network+ and Security+ are a plus

Clearance Requirement

Secret Clearance

Salary

The minimum salary starts at $120,000 and the max is negotiable based on experience

Benefits and Perks

At STF, we recognize that talented employees are the foundation of our success . STF provides benefits and compensation packages to help our employees meet the diverse and changing needs throughout their careers and lives.

Benefits packages include the following:

• Medical Plans administered through United HealthCare

• Vision and Dental Plan Benefits

• 401(k) Tax-Deferred Retirement Plan

• Accidental Death and Dismemberment Insurance

• Dependent / Medical Care Flexible Spending Account

• Direct Deposit

• Health and Welfare Medical

• Holiday Leave

• Industry Competitive Salaries

• Life Insurance (basic and supplemental)

• Paid Time Off / Annual Comprehensive Personal Leave

• Performance / Award Bonuses

• Professional Development Coursework

• Technical Training

• Tuition Assistance Program

• TotalChoice™ Voluntary Benefits

• STF Cares / Paid Time Off to Volunteer

Equal opportunity employer as to all protected groups, including protected veterans and individuals with disabilities

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