Principal Engineer, Service Delivery - Networking

Principal Engineer, Service Delivery - Networking

Dell Technology’s customers rely on our products and services to drive progress. So we take the service we provide extremely seriously. Service Delivery is all about making sure our technical solutions help clients fulfil their priorities, challenges and initiatives. As trusted advisors, we build in-depth knowledge of what each client wants to achieve. Then we make sure the services delivered by Dell Technologies deliver on all our promises. We also work closely with Sales and Global Services colleagues to develop strategic account growth plans, and to identify and pursue sales opportunities.

Join us as a Principal Engineer, Service Delivery - Networking on our Professional Services t eam to do the best work of your career and make a profound social impact.

Responsibilities

What you’ll achieve

As a Service Delivery Engineer, you will help deploy world-class solutions for our customers by building an in-depth knowledge of our technology, delivery processes and customers’ priorities.

You will:

• Coordinate with our technical solution team members to meet customer needs.

• Proactively identify potential issues and drive resolution to avoid customer impact; facilitating continuous improvement.

• Build and sustain effective communications with all partners and cross-functional teams, maximizing the customer experience.

Take the first step towards your dream career

Every Dell Technologies team member brings something unique to the table. Here’s what we are looking for with this role:

Key Responsibilities

• Deploy and troubleshoot enterprise level hardware/software AI data center solutions.

• Subject matter expert in key technology areas including server, storage, and networking

• Adherence in established organizational common practices and delivery methodologies

Qualifications

Essential Requirements:

• Ability to travel to customer locations with a flexible schedule - support business needs 24x7 including weekends as required

• Ability to lift/carry weight up to 50 lbs.

• Strong written and communication skills

• Excellent customer service skills

• Strong experience with:

• Networking and Networking protocols

• Layer 2 & Layer 3 switching

• Experience with AI deployments preferred

• SANs including iSCSI and Fiber Channel

• Hyper-Converged Infrastructure experience a plus

• High Performance Cluster experience a plus

Desirable Requirements

• 10+ years of related industry experience with bachelor’s degree or equivalent

• Industry certifications desired (CCNA,CCNP, Nvidia Certifications, etc.)

Compensation

Dell is committed to fair and equitable compensation practices. The Toral Compensation range for this position is:

• Texas, Illinois, Georgia, Nevada, Virginia: USD 122,400 - USD 158,400

• Washington: Total Compensation Range: USD 134,640 - USD 174,240

Benefits and Perks of working at Dell Technologies

Your life. Your health. Supported by your benefits. You can explore the overall benefits experience that

awaits you as a Dell Technologies team member — right now at MyWellatDell.com

About Us

Who We Are

We believe that each of us has the power to make an impact. That’s why we put our team members at the center of everything we do. If you’re looking for an opportunity to grow your career with some of the best minds and most advanced tech in the industry, we’re looking for you.

Dell Technologies is a unique family of businesses that helps individuals and organizations transform how they work, live and play. Join us to build a future that works for everyone because Progress Takes All of Us.

Dell Technologies is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. Read the full Equal Employment Opportunity Policy (https://iawmqy.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/careers/pages/equal-employment-opportunity-policy-statement) .

Visit our Culture Code (https://jobs.dell.com/en/how-we-work-and-lead) page to learn more about how we work and lead.

Job Identification 300080

Job Category Service Delivery

Job Schedule Full time

Locations Remote Worker, Remote, TX, 78701, US

Total Compensation Range USD 122400 - USD 158400