DIR - Telecommunications Specialist II

Please paste the following URL into a browser to view the entire job posting on the CAPPS Careers page.https://erphcmprd.cpa.texas.gov/psp/candidateportal/EMPLOYEE/HRMS/c/HRS\_HRAM\_FL.HRS\_CG\_SEARCH\_FL.GBL?Page=HRS\_APP\_JBPST\_FLandAction=UandFOCUS=ApplicantandSiteId=1andJobOpeningId=107182andPostingSeq=1Agency InformationWork Location:201 East 14th Street, Austin, Texas 78701Web site:https://dir.texas.gov/Refer Inquiries to:People and Culture OfficeContact Information:[email protected] Selective Service Registration:Section 651.005 of the Government Code requires males, ages 18 through 25 years, to provide proof of their Selective Service registration or proof of their exemption from the requirement as a condition of state employment.H-1B Visa Sponsorship:We are unable to sponsor or take over sponsorship of an employment Visa at this time.Equal Opportunity EmployerThe Department of Information Resources does not exclude anyone from consideration for recruitment, selection, appointment, training, promotion, retention, or any other personnel action, or deny any benefits or participation in programs or activities, which it sponsors on the grounds of race, color, national origin, sex, religion, age, or disability. Please call 512-475-4922 to request reasonable accommodation.Job DescriptionPosition Title:Telecommunications Specialist IIClass/Group:0283/B20Military Occupation Specialty Code:Navy IT, OS, 782X; Coast Guard ET, IT; Airforce 3D 1X1Fair Labor Standards Act Status:Non-ExemptNumber of Vacancies:1Division/Section:Chief Operations Office/Program Operations/CCTS TechniciansSalary Range:$5,521.17 - $5,670.00/monthlyDuration:RegularHours Worked Weekly:40Travel:NoneJob DescriptionPosition DescriptionDivision:Chief Operations Office/Program Operations/CCTS TechniciansClass/Group:0283/B20Title:Telecommunications Specialist IIFair Labor Standards Act Status:Non-Exempt What We DoWe are a technology agency powered by people.DIR offers secure, modern, and cost-effective technology to help government entities in Texas serve their constituents. DIR is a fast-paced and collaborative environment with highly motivated, innovative, and engaged employees dedicated to achieving the best value for the state. We have over 260 professionals working at DIR who are honored to serve as the cornerstone of public sector technology in Texas. By joining DIR, you will be an integral part of transforming how Texas government serves Texans. Position SummaryThe Texas Department of Information Resources (DIR) serves a wide spectrum of customers by providing technology leadership, solutions, and value to State of Texas government agencies, higher education, and local government entities of all sizes to facilitate the fulfillment of their core missions. When your publicly funded organization requires voice, data, wireless, video, or Internet services, DIRs Capitol Complex Telephone System (CCTS) unit makes procuring these services easy and cost-effective. DIR contracts with vendors to provide Telecom Services and since pricing is negotiated with the full volume buying power of the State of Texas, were able to provide highly competitive rates and service levels. This position performs complex (journey-level) telecommunications work to support the Capitol Complex Telephone System (CCTS). Work involves hands-on installation and maintenance of telecommunications equipment. Work also involves performing a variety of specialized and technical duties in the maintenance of the Agencys telecommunications system. Work is performed under general supervision with moderate latitude for the use of initiative and independent judgement. The ideal candidate will have demonstrated experience and aptitude for performing the following functions:Performs routine technical work in the control and/or operational installation of voice and data telecommunications equipment, including the resolution of telecommunications problems on the CCTS.Performs software system move, add and ch nges in the Cisco HCS environments.Hands on installation and maintenance of CCTS telephones and wiring; Receives, records, and monitors customer reports of trouble related to CCTS voice and data equipment; Analyze and trouble shoot hardware and software problems to resolve phone and/or voicemail performance issues.Installs and repairs digital, analog and VoIP system level equipment; Perform preventive maintenance checks on the Unified Communications VoIP platform; Participate in the ongoing implementation of the VoIP infrastructure.Schedule and prioritize work to accommodate customer needs while minimizing impact on current operations; Ensures adherence to and documentation of routine maintenance schedules; Perform after-hours maintenance and on-call duties.Maintains liaison with vendors and/or internal departments involved in the resolution of reported trouble and completion of service requests; Maintain inventory of spare parts and serialized billable equipment; Accurately process detailed customer work orders and ensure completion to customer satisfaction.Escalates to management of potential service level problems before they occur; May train other technicians.Performs other work as assigned.QualificationsEducationTwo (2) years of college or university accredited courses with major course work in Electrical Engineering, Telecommunications, Computer Science, or related field. Additional work-related experience may be substituted for college on a year-to-year basis.Experience And TrainingThree (3) years wage earning experience in a telecommunications customer service environment.Experience with large environments that include multiple building locations.Experience in working on large equipment installation and PBX projects.Experience and Training PreferredExperience and knowledge of Cisco Unified Communications.Experience in VoIP technology.Knowledge, Skills, and AbilitiesKnowledge of standards and wiring technologies.Knowledge of telecommunication