Real Estate Administrative Services Specialist I

Job Overview

Berkshire Hathaway HomeServices PenFed Realty (PenFed Realty), a wholly owned subsidiary of PenFed Credit Union (PenFed), is hiring a (Hybrid) Real Estate Administrative Services Specialist I at our Alexandria, Virginia office. The primary purpose of this job is to support the administrative functions of the Professional Services Department. This position will provide full-service support and acts as a central point of contact for transaction processing, data entry, licensing, and additional administrative and agent services for offices across PenFed Realty. This position will also collaborate across departments to provide best-in-class support to our offices to ensure agent success.

Responsibilities

Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions. This is not intended to be an all-inclusive list of job duties, and the position will perform other duties as assigned.

• Support branch office transaction processing across PenFed Realty.

• Enter all listings and sales information into the Company's database according to the organization's guidelines and procedures.

• Provide branch office administrative support as needed.

• Maintain incoming support requests from offices and ensure issues are resolved both promptly and thoroughly.

• Add/renew licenses and associations as required (ex: HUD, MRIS, and Boards, RE licenses).

• Review department's invoices and allocate expenses to respective cost centers.

• Create and distribute financial reports.

• Update agent records within data processing system.

• Support adding/removing users from company programs and tools as needed.

• Provide marketing materials, utilizing company tools and programs to include, but not limited to Cloud CMA, BHHS Resource Center, etc.

• Remain apprised of upgrades & updates to programs and communicate changes to key stakeholders.

• Support planning and execution of company events including trade shows, awards, sales rally, meetings, etc.

• Maintain company supply inventory and process office supply orders.

• Maintain company forms and procedure documentation.

• Assist in training ASAs on administrative, processing and office procedures.

Qualifications

Equivalent combination of education and experience is considered.

• Bachelor's Degree in a related field preferred.

• Minimum of two (2) years' equivalent experience required.

• Thorough working knowledge of Microsoft Office and solid administrative background experience.

• Excellent written and verbal communication skills, solid organizational skills including attention to detail, awareness of timelines and multi-tasking ability.

• Manage internal and external resources to achieve goals, ability to work independently as well as in a team environment.

• Strong sense of accountability for the agent's experience and desire to provide best in class support.

• Committed to standards of the highest professionalism and ethical behavior. Handles confidential information.

• Experience in using A.I. tools preferred.

Supervisory Responsibility

This position may serve as a senior mentor for ASAs in assigned region.

Licenses and Certifications

There are no licenses and certifications required for this position.

Work Environment

While performing the duties of this job, the employee is regularly exposed to an indoor office setting with moderate noise.

Most roles require working in an office setting with moderate noise and the ability to lift 25 pounds.

Travel

Limited travel to various worksites is required.

Pay Transparency

The anticipated starting hourly range for this role is $ 18.56 - $ 33.62

This position is eligible for an organizational performance based annual bonus, subject to board discretion and approval.

This position is eligible for an individual performance based annual bonus.

#LI-Hybrid

Benefits

At PenFed, we offer a robust benefits package designed to support you both personally and professionally. You'll have access to comprehensive health, dental, and vision plans; paid time off; and family-friendly benefits like paid parental leave, care support, and fitness center access. Financial wellness is encouraged through features like a 401(k) match, employee loan discounts, and fully paid life and disability coverage. We also support growth via education assistance, community involvement, and volunteer opportunities.

Our Purpose

Berkshire Hathaway HomeServices PenFed Realty, LLC is a full-service real estate company ready to assist our clients with buying, selling and renting a home. The company is a wholly owned subsidiary of PenFed Credit Union and is the largest independently-owned brokerage in the Berkshire Hathaway HomeServices network, placing us in the top 1% of all real estate brokerages in the country. With almost 60 offices and nearly 2,000 world-class sales professionals, we offer complete service coverage in Virginia, Maryland, the District of Columbia, Delaware, Pennsylvania, West Virginia, Florida, Tennessee, Kansas and Texas. In addition, we also offer specialized client services which include management of vacation properties and long-term rentals, corporate relocation services and national referral network.

Equal Employment Opportunity

PenFed management will maintain and observe personnel policies which will not discriminate or permit harassment or retaliation against a person because of race, color, creed, age, sex, gender, gender identity, gender expression, religion, national origin, ancestry, marital status, military or veteran status or obligation, the presence of a physical and/or mental disability or medical condition, genetic information, sexual orientation, and all statuses protected by applicable state or local law in all recruiting, hiring, training, compensation, overtime, position classifications, work assignments, facilities, promotions, transfers, employee treatment, and in all other terms and conditions of employment. PenFed will also prohibit retaliation against individuals for raising a complaint of discrimination or harassment or participating in an investigation of same. PenFed will also reasonably accommodate qualified individuals with a disability so that they can apply for a job or perform the essential functions of a job unless doing so causes a direct threat to these individuals or others in the workplace and the threat cannot be eliminated by reasonable accommodation or if the accommodation creates an undue hardship to PenFed. Contact human resources (HR) with any questions or requests for accommodation at [email protected] .