Customer Account Analyst III

ABOUT THE ORGANIZATION Sun Chemical, a member of the DIC Group, is a leading producer of packaging and graphic solutions, color and display technologies, functional products, electronic materials, and products for the automotive and healthcare industries.Together with DIC, Sun Chemical is continuously working to promote and develop sustainable solutions to exceed customer expectations and better the world around us. With combined annual sales of more than $8.5 billion and 22,000+ employees worldwide, the DIC Group companies support a diverse collection of global customers. Sun Chemical Corporation is a subsidiary of Sun Chemical Group Cooperatief U.A., the Netherlands, and is headquartered in Parsippany, New Jersey, U.S.A. For more information, please visit our website atwww.sunchemical.comor connect with us onLinkedInorTwitter Customer Account Analyst III Location: Remote Schedule: Monday - Friday | 10:00 AM - 7:00 PM Eastern Time Salary Range:$48,000 - $58,000 annually About the Role Sun Chemical is seeking a customer-focused and detail-oriented Customer Account Analyst III to join our North America Customer Services team. In this role, you will serve as a key point of contact for a portfolio of customer accounts, ensuring an exceptional customer experience through proactive communication, accurate order management, and effective issue resolution. The Customer Account Analyst III partners closely with Sales, Supply Chain, Manufacturing, Product Management, and Logistics to meet customer needs and support business objectives. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys problem-solving, and is passionate about building strong customer relationships. Key Responsibilities - Manage a portfolio of customer accounts and provide exceptional day-to-day support. - Process customer orders accurately and efficiently within established timelines. - Monitor customer orders, shipments, and related data to ensure timely fulfillment. - Communicate proactively with customers regarding order updates, changes, and service inquiries. - Identify potential issues and take proactive steps to resolve them before they impact the customer. - Escalate concerns appropriately and collaborate with internal teams to drive resolution. - Handle customer interactions through multiple channels, including phone, email, and chat. - Build and maintain strong relationships with customers, sales representatives, and cross-functional business partners. - Follow established processes and procedures to manage exceptions and unique customer requests. - Serve as a liaison between customers and internal departments to ensure seamless service delivery. Qualifications Required: - High School Diploma or GED. - 2-3 years of experience in a business-to-business (B2B) customer service, account management, or customer support environment. - Proven ability to deliver excellent service to both internal and external customers. - Strong interpersonal, communication, and relationship-building skills. - Excellent verbal and written communication skills. - Strong critical thinking and problem-solving abilities. - Ability to effectively prioritize competing demands and manage multiple tasks with a high level of accuracy and attention to detail. - Proficiency with Microsoft Office applications, including Word, Excel, and Outlook. Preferred: - Experience working with SAP or other ERP systems. - Experience supporting customers in a manufacturing, supply chain, or distribution environment. Why Join Sun Chemical? At Sun Chemical, you'll be part of a collabora