Campus Print and Mail Services -Director, Print & Mail Services

Position Title Campus Print and Mail Services -Director, Print & Mail Services Classification Title Administrative Full Time (.75-1.0 FTE) Benefits Eligibility Benefits Eligibility Department Print and Mail Services Job Description Position Summary The Director of Campus Print and Mail Services provides strategic leadership, operational administration, and fiscal management for Hope College's integrated print and parcel distribution hub. The Director serves as the primary subject matter expert for institutional postal compliance, vendor equipment contracts, and auxiliary technology systems. While maintaining overall departmental leadership, the Director directly owns mail logistics, carrier operations, and institutional mailing strategies, while supervising Print and Mail Services staff. Primary Responsibilities Departmental Leadership & Strategic Administration - Strategic Operations: Establish operational standards, quality assurance protocols, and delivery schedules across print and mail operations to ensure high customer satisfaction for all campus constituencies. - Fiscal & Auxiliary Management: Develop, manage, and reconcile annual operating budgets; establish internal chargeback rates for departmental billing; analyze volume metrics to drive cost recovery and efficiency. - Vendor & Contract Management: Negotiate, evaluate, and manage multi-year service level agreements and lease contracts for production copiers, continuous-feed printers, folder-inserters, parcel tracking systems, and mailing meters. - Personnel Management: Recruit, hire, train, evaluate, and manage Print and Mail Services staff; oversee the recruitment and onboarding model for student employees. Mail Operations, Logistics & USPS Compliance - USPS & Regulatory Authority: Serve as Hope College's official liaison to the United States Postal Service (USPS); maintain mastery of federal postal regulations, non-profit permit requirements, Intelligent Mail Barcodes (IMb), and CASS/NPOA presort optimizations. - Inter-Departmental Mail Strategy: Consult with Admissions, Advancement, Marketing, and Administrative units to plan, format, and execute high-volume direct mail and marketing campaigns to maximize postage discounts. - Carrier & System Oversight: Oversee institutional relationships with shipping carriers (UPS, FedEx, DHL, freight); manage the administrative backend of package tracking systems (Brynka) and student delivery routing. Cross-Coverage & Operational Backup - Resolve escalated customer service disputes from faculty, staff, students, or campus visitors. - Maintain working knowledge of production print machinery (Print Shop Pro) and mail sorting hardware to fill in during staff absences or peak volume periods (e.g., fall move-in, commencement). Qualifications Required: - Education: Bachelor's degree in Business Administration, Operations Management, Graphic Arts, or related field required. - Experience: 3--5 years of progressive managerial experience in commercial printing, corporate/higher-ed mailing operations, or auxiliary logistics management. - Proficient in Microsoft Office Suite - Leadership & Communication: Outstanding verbal and written communication skills; demonstrated ability to manage budgets, lead technical teams, and interact professionally with executive leadership and campus clients. Preferred: Technical Proficiency: Advanced knowledge of USPS rules and regulations; proficiency wi