Front Office Manager

• Oversee the day-to-day operations of the Front Office, including Reception, Concierge, Bell Desk, Guest Relations, and Reservations coordination.

• Ensure exceptional guest service and maintain high standards of guest satisfaction.

• Manage guest check-ins, check-outs, VIP arrivals, special requests, and guest complaints professionally.

• Monitor room inventory, occupancy, room rates, and revenue opportunities in coordination with the Revenue and Sales teams.

• Lead, train, motivate, and develop the Front Office team to achieve operational excellence.

• Ensure proper coordination with Housekeeping, Sales, Revenue, Reservations, and other hotel departments.

• Monitor guest feedback, online reviews, and service recovery initiatives.

• Ensure compliance with hotel policies, standard operating procedures, safety standards, and statutory requirements.

• Prepare departmental reports, duty rosters, and performance updates.

• Control departmental expenses while maintaining service quality and operational efficiency.

• Bachelor’s degree or diploma in Hotel Management or a related field.

• Minimum 5–8 years of experience in the hotel industry, preferably with experience in a supervisory or managerial Front Office role.

• Strong knowledge of hotel property management systems (PMS), guest handling, room inventory, and Front Office procedures.

• Excellent leadership, communication, interpersonal, and problem-solving skills.

• Strong guest relationship management and complaint-handling abilities.

• Good understanding of room revenue, upselling, occupancy management, and departmental budgeting.

• Proficiency in English; knowledge of additional languages will be an advantage.

• Guest-centric, professional, and well-groomed.

• Strong leadership and team management capabilities.

• Excellent decision-making and conflict-resolution skills.

• Ability to work under pressure and manage multiple priorities.

• Passionate about delivering memorable guest experiences and maintaining brand standards.

Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.

At IHG Hotels & Resorts, we are proud to be an equal opportunity employer. We firmly believe that all our colleagues deserve to be treated equally and have the same opportunities to develop and grow their skills within our business and provide equal employment opportunities to all applicants and colleagues without regard to an individual's, race, color, ethnicity, national origin, religion, sex, sexual orientation, gender identity or expression, age, disability, marital or familial status, veteran status or any other characteristic protected by law.