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Computer Support Specialist

Knowledge Builders Inc.

ALBANY, NYJobSeen 6 days agoSeen in employer's feed 6 days ago

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At a glance

Compensation
No compensation found
Location
ALBANY, NY
Work Authorization
Not specified

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Job overview

The Computer Support Specialist searches computer records and databases, evaluates documentation, and provides solutions to inquiries. The role involves drafting professional email responses and responding promptly and courteously in a high-volume, fast-paced environment. It is 100% on-site, and telecommuting is not permitted.

Skills & qualifications

RequiredNice to have

Skills

Customer ServiceDatabase SearchDocumentation EvaluationEmail WritingInquiry ResponseAttention to Detail

Qualifications

NYS Work Eligibility3 Years Customer Service Experience

Full job description

JOB-19525 Computer Support Specialists - 2026-04 1. Minimum Candidate Qualifications: The candidate must have a minimum of: a. Proof of eligibility to work in NYS.b. Three (3) years of customer service experience 2. Job Description and Required Services: Duties include, but are not limited to, the following: Search computer records/databases and interpret them in connection with inquiries Evaluate documentation submitted in connection with inquiries and provide solutions Draft accurate and professional emails in response to inquiries Respond to inquiries in a prompt and courteous manner Work in a high-volume, fast-paced environment Have a keen attention to detail Notes:*This position is 100% on-site. Telecommuting is not permitted.*The Department does not provide parking, but the office is accessible by mass transit.

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