Management and Program Analyst

Summary This position is located in Boston, MA, Norfolk VA, Oakland, CA and/or the Seattle, WA field offices. As a Management and Program Analyst (Operations Manager) you will plan, oversee, and coordinate numerous operational and administrative functions that increase the efficiency and effectiveness of the assigned field office and the entire agency. Responsibilities As a Management and Program Analyst (Operations Manager), PT, 0343, 3, your typical work assignments may include the following: Analyzes policies and procedures in order to increase efficiency and implements resulting improvements. This includes identifying data sources and analyzing and presenting data in a variety of formats to diverse audiences at all levels of the organization. Assesses and develops policies and procedures regarding resource utilization, organization, mission and functions, work measurement, workload analysis, and productivity measurement; Collaborates with key leaders and managers to examine programs and operations and develop strategic objectives and business plans that focus on improving program performance and achieving outcomes; Lead Field Operations task teams in support of the national responsibility (such as budget, property, time and attendance management, training, and security); Serves as project manager to execute a variety of ongoing and special projects that may affect any office function and may cross organizational lines; Oversees staff assigned to provide a wide variety of GAO-wide business processes and administrative and support services and processes that enable the field office to function optimally by assigning work and establish priorities; Serves as the Security Officer for a field office's physical and information security programs and processes. Requirements Conditions of Employment You must meet all qualification requirements before the announcement closes. Qualifications You may qualify at the BAND III level, if you fulfill the following qualification requirement: Applicants must have one year (52 weeks) of specialized experience at the next lower level/band, equivalent to the CS-II, PT-II, PE-IIA/B or GS-13 grade level in the Federal service which has equipped the applicant with the skills and knowledge to successfully perform the duties of the position. Specialized experience is defined as experience overseeing and performing a wide variety of administrative functions and services such as handling routine building maintenance issues, applying physical and information security policies and procedures, and/or monitoring, maintaining, and reconciling an office budget. Prior professional experience must demonstrate the ability to plan, organize, and control work involving diverse administrative activities, as well as the ability to gain cooperation and coordinate the work of others. Customer service skills as well as written and oral communication skills are also required. Education Additional Information Federal agencies will only accept resumes up to two pages in length to comply with the Merit Hiring Plan. USAJOBS will not allow you to upload or build resumes longer than two pages, and you will need to update the resumes in your profile before applying to a job. What is required in the resume? Resumes submitted for federal jobs are required to have: Contact Information-your name and the best way to contact you. Relevant work experience-Job experience should include employer name, job title, start and end dates (month/year), the number of hours worked per week and descriptions that explain how your previous work experience relates to and helps you meet the required qualifications in the GAO job announcement to which you are applying. Education, certifications or licensures-If the job announcement requires any education, certifications or licensures, make sure you include the required information on the resume. For more information on the how to check the resume for the new 2-page requirement, please go to the Help Center or click the link : USAJOBS Help Center - Update your resume now so it meets new resume requirements This is a non-bargaining unit position. OPTION FOR ADDITIONAL SELECTIONS: Based on the staffing needs, additional selections may be made through this vacancy announcement. Travel and relocation expenses will not be paid for by the GAO. REASONABLE ACCOMMODATION: GAO provides reasonable accommodations to applicants and employees with disabilities. To request accommodation, please email [email protected]. The U.S. Government Accountability Office's policy is to provide equal employment opportunity for all regardless of race, religion, color, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, or gender identity.