Tier 2 PC Technician

Job Description

• Work tickets submitted by end users through the ticketing system, documenting issues, troubleshooting steps, and updates accurately
• Provide hands‑on break/fix support, including replacing computers and devices
• Deliver on‑site desktop support in a fast‑paced hospital environment
• Prioritize incoming tickets and tasks to minimize downtime and maintain workflow efficiency
• Deliver clear, patient, and solutions‑oriented customer service to ensure a positive end‑user experience
• Collaborate closely with IT team members and staff to resolve issues and support ongoing initiatives
• Maintain accuracy in troubleshooting, documentation, and system updates Rotate between campuses, with Camden rotation once a month or every other month

Skills and Requirements

• 2+ years Tier 2 Desktop Support experience

• CompTIA A+ Certification (required)

• Experience working from a ticket queue

• Strong break/fix background (PCs, devices, peripherals)

• Comfortable supporting end users in person Ability to work independently with minimal ramp‑up

• Security + certification Hospital / healthcare system experience (highly preferred)

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].