Business Cash Management Specialist

Business Cash Management Specialist The Business Cash Management Specialist serves as the primary technical and operational anchor for the Credit Union's commercial deposit and treasury management services. This role is dedicated to providing high- level internal support to the Commercial Lending and Business Development teams, ensuring the seamless implementation, maintenance, and troubleshooting of cash management products. The Specialist acts as the bridge between front-line sales and back-office operations, focusing on accuracy, risk mitigation, and providing an exceptional member experience. Essential Functions & Responsibilities: -Execute day-to-day business banking functions for cash management services, including Remote Deposit Capture (RDC), ACH processing, Wire Transfers, Merchant Services, Payroll Services. -Perform regular reviews and audits of business transactions to ensure accuracy, compliance, and fraud mitigation. Including annual review of ACH originators to ensure system integrity of pre-approved settlement limits. -Maintains business procedures related to business products, account opening, and other resources. . -Prepare comprehensive reports and presentations detailing business banking performance and portfolio health. -Proactively identify operational bottlenecks and recommend process enhancements. -Monitor and report on competitor rates, fee structures, and program offerings to ensure the credit union remains competitive. -Serve as the primary internal resource for complex business banking inquiries. -Provide ongoing training and technical support to Member Experience staff. -Assist in developing and maintaining high-value business deposit relationships. -Participate in and contribute to department & organizational projects aimed at upgrading systems or improving business service workflows. -Ensure all cash management activities adhere to internal policies as well as state and federal regulations. -Works closely with third party service providers for certain cash management products and services that the credit union contracts. -Oversees documentation requests for both internal and 3rd party annual audit and regulatory reviews. -Cross-sell additional products and services to business deposit clients. -Serve as the primary point of contact and subject matter expert for all reporting requirements, translating complex Business Services data. KNOWLEDGE AND SKILLS: Experience: Three to five years of related experience and thorough knowledge of banking business products, services, policies, and procedures are required. Deep understanding of ACH regulations, NACHA rules, and wire transfer protocols. Advanced knowledge of applicable policies and procedures including ethics and customer confidentiality and regulations; including Regulation E, Regulation J, and National Automated Clearinghouse Association (NACHA) operating rules. Must have a valid driver's license and a good driving record with a minimum of two years of driving experience. Education: -Bachelor's degree required or an equivalent combination of education and experience. Interpersonal Skills: Position requires a significant amount of personal contact with others inside and outside the Credit Union, thus requiring a high degree of confidentiality, discretion, diplomacy, and tact in communication. Demonstrates excellent interpersonal, analytical, verbal & written communication skills; must have outstanding member service skills. Builds relationships and fosters positive interaction Other Skills: Proficiency with Microsoft Office including Excel, and the ability to learn the core system (Fiserv DNA) and other related software are required. The individual will demonstrate solid judgment, problem solving, and decision-making skills; will apply knowledge and experience to develop solutions and solve problems independently.