P&C Commercial Lines Account Manager

Considering a job change? Take a look at Aon! Our Commercial Risk team in Ohio is looking for a P&C Commercial Lines Account Manager This is a hybrid role based out of our Cleveland or Columbus, OH office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive team and we are passionate about helping our colleagues and clients succeed. What the day will look like: Partner with Account Executives on assigned book of business, manage day-to-day service processes and outputs, support a variety of strategic, client-facing initiatives, and runpointon each client's renewal cycle, ensuring a positive and productive client experience. Skills that will lead to success: - Maintains effective and positive relationships with clients. Serves independently in a client-facing capacity on matters of moderate importance and complexity. - Facilitates thetimelyandaccurateflow of information betweenclientsand account team members, keeping all parties informed. - Handles client open items lists and respond to client ad-hoc requests. - Gathers and analyzes data and drafts assigned elements of stewardship reports and other convincing presentations tailored to the needs of the audience and the circumstances of the presentation. - Actively supports andmonitorsthe renewal process, engaging with account teammembersas necessary. Makesdraft quote comparisons andcollaborateswith Account Coordinatorsto oversee thesavingofbinders, policies, and endorsements. - Where applicable, serves as the primary point of contact with Aon Client Services (ACS), coordinating activities of the client service team and ACS to ensure that key processes assigned are performed efficiently and quality of client deliverables. - Primary collaborator with Premium Accounting on client billing matters. - Receives and handles routine and sophisticatedcoverageinquiries and endorsement requests. - Serves as key client liaison for items such as certificates, auto IDs, location additions, invoices, Worker's Compensation posting notices, allocations, premium finance agreements, summaries of insurance, and policy transmittals. - Monitorsinvoice generation, fee agreements, receivables, and collections. Addresses and resolves problems. - May provide guidance and mentoring to a less senior account specialist. Delegates work to support staff and ACS where applicable. - Ensures tools are understood and used. Performs related duties as assigned. Education and Experience: - 3+ years of insurance experience required (preferably within Commercial Risk and in an Account Management role). - Active Property & Casualty Insurance license required. - Ability to maintain effective and positive relationships with clients and colleagues. - Effective organization and time management skills. - Ability to communicate effectively, orally and in writing. - Effective presentation skills. - Ability to handle multiple, non-congruent tasks simultaneously. How we support our colleagues In addition to our comprehensive benefits package, we encourage an inclusive workforce. Plus, our agile environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two "Global Wellbeing Days" each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions for our colleagues as well. Our c