Experience Owner III Power-4 3591

Description: Senior Experience Owner Fraud Communications & Customer Experience We are looking for an experienced Senior Experience Owner (EO) to lead the product strategy and customer experience for Fraud Communications across multiple customer channels. This role owns the end-to-end customer experience for fraud notifications and communications, including SMS, email, outbound voice, inbound IVR, and future AI-enabled engagement capabilities. The ideal candidate combines strong product management skills with fraud domain expertise and understands how to deliver exceptional customer experiences while operating in a highly regulated environment. Responsibilities: Own the Fraud Communications product roadmap. Define customer journeys across: -SMS -Email -Outbound Voice -Amazon Connect -Future AI-enabled communication channels Partner with Fraud Operations to improve customer experiences during fraud events. Define product requirements, user stories, and acceptance criteria. Prioritize backlog and manage delivery across multiple teams. Work closely with Engineering, AWS, Architecture, Compliance, Risk, Operations, and Business stakeholders. Improve customer experiences around: -Fraud alerts -Transaction verification -Fraud claim initiation -Customer notifications -Self-service capabilities Help deploy communication workflows using Amazon Connect and AWS technologies. Identify opportunities to automate fraud communications while maintaining compliance. Participate in production rollout planning and post-production optimization. Required Qualifications: Bachelors degree or equivalent experience. 6+ years in Product Management, Experience Ownership, or Product Ownership. Strong experience leading customer-facing products. Excellent communication and stakeholder management skills. Experience working in Agile environments. Ability to work across business and technology organizations. Strong analytical and problem-solving skills. Pay range: $78-$82/hr 3591 Power-4 is an equal opportunity employer and prohibits discrimination against any employee or applicant on the basis of race, color, religion, sex, sexual orientation, pregnancy or maternity, gender identity, citizenship, genetic information, national origin, ancestry, disability status, veteran status, age, marital status or any other status protect. For further information please visit the Equal Employment Opportunity Commission website EEO is the Law Poster (https://www.eeoc.gov/sites/default/files/migrated\_files/employers/poster\_screen\_reader\_optimized.pdf) , EEO is the Law Poster-Supplement (https://www.eeoc.gov/sites/default/files/migrated\_files/employers/eeoc\_gina\_supplement.pdf)