Employee Success Business Partner

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Job Category Employee Success Job Details

About Salesforce Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn’t a buzzword — it’s a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era? You’re in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We are seeking a U.S. based Employee Success Business Partner (ESBP) to join our ES organization. This role will have significant scope and impact, partnering closely with ES teams including ESBPs, COEs, People Services & Operations (PS&O), Reward Partners and more to coordinate, roll out and complete ES programs and initiatives that support the business needs of the organization. This role will provide dedicated support to ESBPs and Leaders within the sales distribution team on org health reviews, org changes, promotions, talent reviews, performance reviews, employee experience surveys, and more. The ideal candidate is one who excels in a fast-paced and everchanging environment, is strategic and proactive, and is looking to work with a strong ES Organization.

Responsibilities:

• Act as a trusted advisor to ESBP Partners and business leaders, ensuring HR strategies support business needs.
• Provide operational and analytical support to the ESBPs with quantitative and qualitative data in support of strategic ES programs and initiatives.
• Monitor and interpret trends and metrics around employee satisfaction, attrition and turnover, etc. Use HR analytic tools to make data-driven business decisions.
• Proactively understand what analysis needs to be done to provide a narrative to leaders on their overall org health and propose relevant ES activities.
• Support digital transformation efforts through use of AI, Agents, UAT and continuous improvement of our processes.
• Partner with ESBPs, Centers of Excellence (COEs) and global partners to help deliver seamless human resources processes, programs and insights across the organization.
• Partner with the ESBPs and the business units they directly support to deliver on the organization's talent strategy. Initiatives include employee retention, talent assessment, succession planning, compensation (equity, bonus, merit), mobility, change management, and other talent related initiatives.
• Serve as a project lead for ES programs, responsible for tracking project objectives, timelines, and communication plans by prioritizing responsibilities, and tracking and measuring to successful completion, sometimes organizing other members of the ESPC team to achieve objectives.
• Partner with leadership to drive organizational effectiveness and a high-performance culture.
• Partner to support the business through transformation and change.
• Executes on continued reshaping, growth, acquisition, reorganization, etc.
• Work directly with people leaders and employees to coach and enable on a variety of ES topics and programs, resolve issues, etc.
• Creates tools, templates and resources for consistent service delivery at scale.
• Partner with ES Operations team on knowledge transfer and resolving root cause service delivery issues that impact the employee and manager experience.
• Lead initiatives in partnership with COEs and PS&O peers to identify bodies of work that can be better done at scale through automation or revised processes and/or make recommendations when it is appropriate to align with different teams.

Requirements and Key Skills:

• Experience working closely with ESBP, COEs, Executives, Managers, and Employees to handle a variety of issues and execute on solutions and strategies in all areas of Human Resources.
• Demonstrated ability to support diverse, geographically dispersed, multicultural fast paced environment.
• Demonstrated ability to be a self-starter and proactive.
• Comfort with ambiguity and proven agent for change.
• Ability to develop effective relationships across all levels of the organization with diverse client groups.
• Excellent verbal and written communication skills; must be a strong and succinct communicator.
• Demonstrated ability to maintain confidentiality in all aspects of job responsibilities, including handling highly sensitive data.
• Ability to ramp up quickly, recognize Salesforce's unique culture and proactively help identify issues/areas of development.
• Ability to collect, assimilate, analyze, and present data. Must have strong knowledge of Google Drive (Sheets and Slides) or other spreadsheet and presentations software, Workday, and Tableau.
• Ability to take trends and data, connecting the dots and translating them into key insights and presentable themes.
• Ability to partner with COEs to design, build, and implement programs and processes to support business needs.
• Ability to deliver difficult feedback, coach leaders through difficult scenarios, and facilitate team discussions.
• General knowledge of employment policies and practices.
• Knowledge of staffing, compensation, and talent management best practices.

Requirements - Education & Experience:

• Bachelor's degree or equivalent relevant experience

Unleash Your Potential When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance and be your best, and our AI agents accelerate your impact so you can do your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

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In the United States, compensation offered will be determined by factors such as location, job level, job-related knowledge, skills, and experience. Certain roles may be eligible for incentive compensation, equity, and benefits. Salesforce offers a variety of benefits to help you live well including: time off programs, medical, dental, vision, mental health support, paid parental leave, life and disability insurance, 401(k), and an employee stock purchasing program. More details about company benefits can be found at the following link: https://www.salesforcebenefits.com.

At Salesforce, we believe in equitable compensation practices that reflect the dynamic nature of labor markets across various regions. The typical base salary range for this position is $94,000 - $142,300 annually. The range represents base salary only, and does not include company bonus, incentive for sales roles, equity or benefits, as applicable.