Technical Specialist Student Central

Location: Syracuse, NY Category: Staff (CSEA, PA, MC, Foundation) Job Type: Full Time - 12 Months CSEA Posted On: Fri Oct 9 2026 Job Description:

POSITION FUNCTION

The Technical Specialist for Student Central is responsible for performing a variety of technical functions in support of student needs and the College's mission.

MAJOR RESPONSIBILTIES

• Conducts processing of student communications

• Understand all functionality and process of the Campus Card office and fill in as needed

• Ensures Student Central website information is correct and up to date

• Assist in the Financial Aid Service Center (FASC) as determined by Student Central supervisors

• Assists students with the financial aid process, from start to finish, aligned with best practices in customer service.

• Confers with students and others to provide technical advice, problem solving assistance, answers to questions regarding goals and policy interpretations; refers to appropriate department or person when unable to respond.

• Performs continued research/training on best practices, related to financial aid, including changes in local, state and federal regulations as well as continual learning in the area.

• Understands and updates the Raspberry Pi monitor system

• Fixes pointer issues in Colleague

• Commits indexed OnBase records

• Monitors the texting/chat platform, as needed

• Determines eligibility for Lazer Card transfers (Financial aid funds)

• Supports the Call Center and Front Desk as needed

• Other duties as assigned

Job Requirements:

MINIMUM QUALIFICATIONS

• Associate degree from a regionally accredited college or university required and at least 3 years of experience working in a high paced customer service-related environment where multi-tasking is necessary. Advanced degrees can substitute for years of experience.

KNOWLEDGE, SKILLS AND ABILITIES

• Strong oral and written communication skills

• Ability to develop positive and effective working relationships within the College's administrative and academic departments

• Advanced level computer skills, including proficiency with Ellucian's Colleague and MS Word and Excel are preferred

• Ability to learn about and use the tools necessary to support the financial aid needs of students

• Requires exceptional human relation skills to relay information, exercise patience when dealing with students and staff, resolve confrontations, and convey a positive image for the Financial Aid Service Center and OCC

• Knowledge of conflict resolution techniques and the ability to manage stressful situations

• Working knowledge (or willingness to train) of smart classroom and classroom AV and computer equipment

Additional Information:

CSEA position grade 7, anticipated salary is $49,984. Person hired for the position must meet the minimum qualifications listed here as this hire is approved through Onondaga County Civil Service.

• Onondaga Community College offers a generous and competitive benefits package including:

• New York State Local Retirement System (pension)

• Excellent health, dental, and vision insurance plans

• Onondaga Community College participates in the Public Service Loan Forgiveness program for eligible borrowers.