Health System Specialist (Performance Measures Coordinator)

Summary

This position is assigned to the Office of the Director and serves as a Health Systems Specialist GS-0671-12 reporting directly to the Health Care System Director. The incumbent has primary responsibility for developing, implementing, monitoring, and coordinating STVHCS system-level activities to optimize clinical and administrative performance measures (SAIL, ECF, etc.), maximize resource utilization, information management, consult management, and workload capture.

Duties

Major Duties: Serves as principal advisor to the STVHCS Director and Executive Leadership on highly complex internal and external performance-measure issues directed by VACO and VISN. Manages and interprets system-level performance measures (SAIL, ECF), covering multiple domains, measures, and metrics tied to clinical and administrative outcomes. Extracts, analyzes, compiles, and streamlines raw data from numerous sources, converting hundreds of report-level details into actionable formats. Provides expert technical guidance, analysis, tracking, trending, and direction to multiple service lines to improve overall medical-system performance. Participates in Executive Leadership discussions, decision-making, and policy development to drive organizational performance and excellence. Uses specialized healthcare-system expertise to develop, modify, and implement strategic objectives and improvement actions under broad delegated authority. Serves as a consultant to leadership on performance measures, workload capture, resource utilization, information management, revenue enhancement, and VERA funding. Executes responsibilities through analysis, coordination, planning, administration, interpretation, delegation, and sound judgment. Conducts business-process modeling, studies, and projects affecting policy development, work processes, streamlining, access, workload, and continuous performance analysis. Utilizes numerous data systems to manage, track, and trend all domains, measures, and metrics across the facility. Adapts to evolving national guidance as benchmarks and metric definitions change. Coordinates and establishes comprehensive, multidisciplinary workgroups across local, VISN, and VACO levels to drive performance improvement. Serves as the technical authority for interpreting guidelines and developing policies and business practices related to SAIL, ECF, and other performance measures. Develops and adapts continuous improvement plans to enhance performance-measure ratings and meet VISN ECF requirements. Performance Measures (80%) Designs and manages plans to achieve organizational goals tied to SAIL and ECF. Serves as Performance Measures Coordinator and primary data analyst for the Director. Conducts qualitative and quantitative analysis of program effectiveness and goal achievement. Identifies system-, service-, and clinic-level deficiencies; traces data inconsistencies to root causes; recommends corrective actions. Conducts investigational studies to clarify data issues as needed. Develops and maintains databases for extracting, tracking, and reporting clinical, administrative, and outcome data. Plans, organizes, coordinates, integrates, and evaluates data-collection mechanisms for performance improvement initiatives. Tracks, trends, and harvests data for information management, education, and reporting. Provides consultative support to Quality Management, Systems Redesign, Risk Management, and Utilization Management programs. Supports strategic planning with data analysis and performance-improvement recommendations. Reviews and revises policies and procedures affecting service performance; prepares organizational-analysis briefing documents. Identifies improvement needs and leads multidisciplinary workgroups to resolve process issues. Guides services in implementing and evaluating performance-improvement and system-redesign activities. Communicates data trends and performance levels to clinical and administrative services in alignment with System, VISN, and VACO targets. Management Support (20%) Participates in administrative decision-making, policy development, and resource management for the Director's Office. Provides leadership in coordinating programs and managing policy development, implementation, evaluation, revision, and corrective actions for the Performance Measures program. Performs efficiency and efficacy studies; assists with cost-effectiveness analyses through data collection and computation. Develops and assesses administrative control systems, operating procedures, audits, inspections, and internal-control processes. Evaluates audit and inspection results and forwards action items to responsible sections. Performs additional duties as assigned. Work Schedule: Monday-Friday, 8:00am-4:30pm Telework: Ad-Hoc Only. Virtual: This is not a virtual position. Position Description/PD#: Health System Specialist (Performance Measures Coordinator)/PD03721-O Relocation/Recruitment Incentives: Not Authorized Permanent Change of Station (PCS): Not Authorized Requirements

You must be a U.S. Citizen to apply for this job To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 Subject to background/security investigation Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP) As a condition of employment for accepting this position, you will be required to serve a 1-year probationary period or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period, your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 09/21/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-12 position you must have served 52 weeks at the GS-11. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to former Federal employees applying for reinstatement as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. Individual Occupational Requirements: Undergraduate and Graduate Education: Major study -- hospital administration, public health administration, or related fields such as business or public administration with course work in health care administration. OR Specialized Experience: (for positions above GS-5): Progressively responsible analytical or administrative, or clinical management or supervisory experience in the health care field. This work may have been performed in an operating health care facility or a higher organizational echelon with advisory or directional authority over such facilities. Work must have involved a close working relationship with facility managers and analysis and/or coordination of administrative, clinical, or other service activities, and provided knowledge of the following. Such experience may have been gained as an administrative officer, management analyst, or administrative or clinical program manager or supervisor in a health care delivery system. Missions, organizations, programs, and requirements of health care delivery systems; Regulations and standards of various regulatory and credentialing groups; and Government-wide, agency, and facility systems and requirements in various administrative areas such as budget, personnel, and procurement. Special Provision for In-service Placement: Successful completion of an agency-sponsored on-the-job training program may be substituted for qualifying experience, provided it included a formal individualized training plan. Such a training program must have been conducted in an operating health care system and included: Assignments providing a knowledge of basic health system administration philosophies, practices, and procedures, and basic government administrative policies and requirements; Practical assignments providing an opportunity to apply health system administration skills and principles (as the individual progresses, work assignments must be characteristic of the grade level to which he or she is assigned); and Oversight by an experienced health system administrator with periodic evaluation of the individual's progress and appropriate adjustment of the training program. AND Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-11 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Providing direct operational and administrative support to senior healthcare leadership within a complex healthcare system, with the ability to manage operational, analytical, and administrative functions independently. Evaluating complex healthcare operations and presenting data-driven recommendations to executive leadership using metrics and systems such as SAIL, VSSC, MSS, workload analyses, and other performance dashboards. Leading or supporting strategic and business planning activities, including development of service-level goals, alignment with VISN/VHA priorities, organizational assessments, and tracking of strategic initiatives. Applying financial and budget management principles, including budget formulation, forecasting, cost analysis, resource allocation, and advising leadership on fiscal decisions that impact service-level operations. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at https://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Preferred Experience: Able to communicate effectively with internal and external customers. 3 - 5 years recent experience with hospital performance measures. Ability to analyze and compile data. 3 - 5 years recent experience leading and coordinating large teams. 2 plus years of medical coding experience or clinical documentation integrity.

Education

A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: https://sites.ed.gov/international/recognition-of-foreign-qualifications/. NOTE: If your school has changed names, or is no longer in existence, you must provide this information in your application. How You Will Be Evaluated

Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reasoning Self-Management Stress Tolerance Teamwork Your experience must be fully documented on your resume and must include job title, duties, month and year start/end dates AND hours worked per week. A full year of work is considered to be 35-40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on the online assessment may also result in your removal from consideration. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. During the application process you may have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration/Operations, Security, and Preparedness (HRA/OSP) at The Fair Chance Act. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments. Receiving Service Credit for Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be well-qualified: applicants must possess experience that exceeds the minimum qualifications of the position including all selective factors, and who are proficient in most of the required competencies of the job. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/.