HR Specialist

Summary

As a HR Specialist with the US Office of Personnel Management, Human Resources Solutions, Federal Systems Center, you will support HR information systems through customer engagement, help desk services, system implementation and change management. You will assist customers with system requirements, testing, training, process improvements, project activities, and resolution of system issues.

Duties

Provides customer and help desk support for HR information systems by responding to system questions, resolving issues, routing requests, and monitoring ticket trends. Works with customers to identify business needs, gather system requirements, document enhancement requests, and support improvements to automated HR processes. Supports implementation projects by assisting with project plans, system configurations, milestones, resources, customer requirements, and project status activities. Conducts system acceptance testing and evaluates system functionality, reporting data, and user feedback to identify potential system or process improvements. Develops user guides, job aids, communications, and training materials and provides system training to administrators, HR staff, employees, and other users. Advises and assists customers with system functionality, business processes, implementation activities, and adoption of automated HR processes. Requirements

Must be a U.S. Citizen or National Males born after 12-31-59 must be registered for Selective Service Suitable for Federal employment, determined by a background investigation May be required to successfully complete a probationary period Candidates will not be hired based on their race, sex, color, religion, or national origin Complete the initial online assessment and USAHire Assessment, if required You will be required to report to an OPM assigned office. This position is eligible for inclusion in the bargaining unit. if the duty station is finalized in the Washington, DC metropolitan area, employees in this position will be represented by the American Federation of Government Employees (AFGE) Local 32. (BU Code - 2286) if the duty station is finalized outside of the Washington, DC metropolitan area, this position will not be represented by a bargaining unit. (BU Code - 7777) Qualifications

Minimum Qualifications for the GS-07 Grade Level: Applicants must have one year of specialized experience at the GS-05 grade level (or equivalent) working in an HR environment, while performing the following activities: Providing customer support related to human resources information systems, processes, or requirements. Responding to customer requests and tracking help desk tickets or user issues to support resolution. Preparing or updating user guides, job aids, training materials, or other documentation related to system functions or procedures. Assisting with system testing, customer training, or gathering user feedback related to system functionality. OR Have one year of graduate level education in human resources, business, public administration, or another closely related field which provided the knowledge, skills, and abilities to do the work of the position. OR Have a Bachelor's degree in human resources, business, public administration, or another closely related field that qualifies for superior academic achievement (as described in the vacancy announcement). OR Have a combination of specialized experience and graduate level education as described above that when combined totals 100% of the requirements Minimum Qualifications for the GS-09 Grade Level: Applicants must have one year of specialized experience at the GS-07 grade level (or equivalent) working in an HR environment, while performing the following activities Providing customer support and guidance related to human resources information systems, processes, or requirements. Reviewing customer requests, help desk tickets, or user feedback to identify issues, trends, and potential solutions. Gathering and documenting customer requirements to support system changes, enhancements, or business processes. Assisting with system testing, training, and the development of user guides, job aids, or other customer support materials. OR Have a Master's degree in human resources, business, public administration, or another closely related field. OR Have two full years of progressively higher level graduate education leading to a Master's or equivalent degree in human resources, business, public administration, or another closely related field. OR Have a combination of specialized experience and graduate level education as described above that when combined totals 100% of the requirements. (Please note: Only graduate education in excess of the first 18 semester hours may be used in this calculation.) You must meet all qualification and eligibility requirements within 30 days of the closing date of this announcement. All Education must be accredited by an accredited institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications (particularly positions with a positive education requirement.) Therefore, applicants must report only attendance and/or degrees from schools accredited by accredited institutions recognized by the U.S. Department of Education. Applicants may verify accreditation at the following website: Accreditation. All education claimed by applicants will be verified by OPM accordingly. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience.

How You Will Be Evaluated

You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses to the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following competencies (knowledge, skills, abilities, and other characteristics): Accountability Attention to Detail Customer Service Decision Making Flexibility Integrity/Honesty Interpersonal Skills Learning Reading Comprehension Reasoning Self-Management Stress Tolerance Teamwork The USA Hire Assessment includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. All qualified Non-Competitive applicants and the best-qualified Merit Promotion applicants will be referred to the hiring manager for consideration. Career Transition Assistance Programs: These programs apply to employees who have been involuntarily separated from a Federal service position within the competitive service or Federal service employees whose positions have been deemed surplus or no longer needed. To receive selection priority for this position, you must: 1) meet CTAP or ICTAP eligibility criteria; 2) be rated well-qualified for the position (obtain a score of 85 or higher on assessments); and 3) submit the appropriate documentation to support your CTAP or ICTAP eligibility. For more information visit: http://www.opm.gov/rif/employee_guides/career_transition.asp. Other Information

Relocation assistance and/or incentives may be offered at the discretion of the supervisor. If you are unable to apply online and would like to request information about the Alternate Application process, please use the contact information at the bottom of this announcement. This job opportunity announcement may be used to fill additional similar vacancies across OPM. During the application process you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Veterans Employment Opportunity Act (VEOA): To be eligible for a VEOA appointment under Merit Promotion procedures, the veteran must be a preference eligible or a veteran separated after 3 years or more of continuous active service performed under honorable conditions. Noncompetitive Appointment Authorities: For more information on noncompetitive appointment authority eligibility requirements visit the following websites: Persons with Disabilities-Schedule A Special Hiring Authorities for Veterans Special Hiring Authority for Certain Military Spouses Other Special Appointment Authorities Males born after 12-31-59 must be registered or exempt from Selective Service (see https://www.sss.gov/Home/Registration) Reasonable Accommodation Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request an RA in your online application. Requests for RA for the USA Hire Competency-Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency-Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency-Based Assessments if you received the link after the close of the announcement. To determine if you need an RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://help.usastaffing.gov/Apply/index.php?title=Reasonable_Accommodations_for_USA_Hire As a condition of employment for accepting this position, you may be required to serve a 1-year probationary period, or 2-year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: - your performance and conduct; - the needs and interests of the agency; - whether your continued employment would advance organizational goals of the agency or the Government; and - whether your continued employment would advance the efficiency of the Federal service. Upon completion of your probationary period (or trial period) your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest.