VoIP Engineer

Job Description

The Voice Provisioning Engineer I provisions, configures, tests, and activates voice services for enterprise customers. The role supports Hosted Voice, SIP Trunking, analog/POTS replacement, number portability, customer turn-up activities, and approved customer premises equipment. The Engineer I develops proficiency in company voice products, provisioning systems, carrier processes, and customer implementation standards while maintaining accuracy, organization, and a strong customer focus.

Skills and Requirements

Basic understanding of telecommunications, VoIP, SIP trunking, Hosted Voice, analog services, and PSTN terminology. 1-3 years of experience preferred

• Working knowledge of LNP, TNs, CSRs, LOAs, CNAM, and E911 concepts.
• Ability to learn hosted PBX platforms, Adtran gateways, Grandstream devices, and internal provisioning tools.
• Strong attention to detail, organization, problem solving, customer service, and written and verbal communication.
• Ability to manage multiple assignments, meet deadlines, and work effectively with internal teams, customers, and vendors.
• Proficiency with Microsoft Office, Teams, Outlook, ticketing systems, and CRM tools such as Salesforce. CCNA, Adtran, SIP, or comparable industry training is a plu

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].