Patient Connection Assoc II
Remote · USFull-timePosted 1 day agoStill listed today
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Job overview
The Patient Connection Associate II provides front-line support for Piedmont Healthcare’s Patient Connection Center. The associate answers incoming calls to resolve issues on the first call and determine the appropriate course of action. The role also involves pre-registering and scheduling patient encounters for provider services while using excellent customer service standards.
Skills & qualifications
Skills
Qualifications
Full job description
Overview Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards. Responsibilities Responsible for serving as front-line support for the Patient Connection Center within Piedmont Healthcare. The Patient Connection Associate will answer incoming calls serving as First Call Resolution in order to address he appropriate course of action. The Patient Connection Center II Associate is responsible for pre-registering and scheduling patient encounters for provider services and utilizing excellent customer services standards. Qualifications
Education
- H.S. Diploma or General Education Degree (GED) Required
Work Experience
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1 year of related customer facing experience Required
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Call center, patient scheduling and/or physician front office experience Preferred
Business Unit : Company Name Piedmont Healthcare Corporate
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