Lab Assist: Help Desk

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Job Title: Lab Assist: Help DeskAgency: Albany Technical College Job Requisition ID: JR0000007264Shift: Not Applicable (United States of America)Compensation Details: SALARY IS COMMENSURATE WITH EDUCATION AND WORK EXPERIENCE. Job Description: Albany Technical College seeks a well-qualified, highly motivated individual to fill the part-time position of Help Desk Lab Assistant. Under general supervision, the Help Desk Lab Assistant provides support to computer users by answering questions and isolating problems. He/she performs first level problem troubleshoot and resolution for students and faculty technical issues. The help desk assistant utilizes a designated ticketing system to record problem history information. The Help Desk Lab Assistant initiates and maintains customer support for computer software and application services, assists in developing and maintaining problem management procedures and documentation, assists in the development and production of various management reports which reflect the help desk support usage and other related information. The Help Desk Support Assistant is the first point of contact for students, staff, and faculty seeking technical assistance for campus Learning Management System/Blackboard Learn issues. He/she may also assist with data entry, inventory of lab equipment, clerical support, and other duties as assigned.

He/she must have the ability to provide good technical support, have good phone skills, maintain a professional demeanor, good problem solving skills, ability to visualize a problem or situation and think abstractly to solve it, ability to handle constantly changing flow of traffic and remain productive at all times.

He/she must be able to multitask effectively during busy times, exercise patience and professionalism during stressful situations, and have the ability to work responsibly with or without direct supervision. He/she must have advanced knowledge of Microsoft Office Suite 2010. The Help Desk Lab Assistant must be willing to work a flexible schedule that may include day and evening hours, must have good interpersonal skills and ability to work well with others.

Minimum Qualifications: The applicant must have six (6) months of full-time work experience providing software or hardware customer support or technical assistance to computer users OR six (6) months of full-time work experience setting up and operating microcomputers using multiple applications OR completion of a post-secondary vocational/technical college training program in computer applications, computer technology or a closely related area OR two (2) years of college course work which included at least two (2) courses in computer applications, computer technology or a closely related area OR previous customer service or technical support experience.

Preferred Qualifications: The candidate must have experience in PC maintenance and repair, including thin clients, Windows, Android, and Apple devices, and computer peripherals is a plus. Physical Demands: Work will be performed in computer lab environment with intermittent sitting or walking in various settings. Full range of hand and finger motion may be required for data entry purposes.

Salary/Benefits: This is a part-time position and does not include insurance benefits; work hours will not exceed 29 per week. Salary is commensurate with education and work experience. Work schedule may include day and/or evening.

Application Deadline: The position will remain open until filled. All applications packets MUST be completed via the Online Job Center at Team Georgia Careers . As a part of the application process, interested candidates will be required to upload other documents including a resume, cover letter and unofficial transcripts (see job center listing for more details). This posting will be removed from the Online Job Center once the position has been filled. For more information regarding this position or application instructions, please contact the Human Resources Office at 229-430-1702. All positions require a pre-employment criminal background investigation, education, and employer/professional reference checks. Some positions may additionally require a motor vehicle record search, credit history check, fingerprinting, and/or drug screen. All male applicants between the ages of 18 and 26 years of age must present proof of Selective Service Registration. Copies of all transcripts should be submitted at the time of application. Official transcripts arerequired upon employment. Albany Technical College is an equal opportunity employer and does not discriminate on the basis of race, color, creed, national or ethnic origin, gender, religion, disability, age, political affiliation or belief, genetic information, disabled veteran, veteran of the Vietnam Era, or citizenship status (except those special circumstances permitted or mandated by law).

Note: Due to the volume of applications received, we are unable to personally contact each applicant. If we are interested in scheduling an interview, a representative from our college will contact you.

Minimum Qualifications: Successful completion of the course(s) or program which are appropriate to the assignment as an assistant. Equal Employment Opportunity Employer The State of Georgia does not discriminate based on race, color, national origin, sex, religion, age, disability, or other protected categories in employment or the provision of services. Qualified applicants may request reasonable accommodation when needed during the application and/or screening process by contacting the appropriate agency Human Resources department.