Income Maintenance Program Administrator II

The Jones County Department of Social Services is a county-operated, state-supervised local government agency that provides public assistance and social services to residents of Jones County. The income maintenance unit determines eligibility and administers programs that help eligible individuals and families meet essential needs. These programs include Food and Nutrition Services, Medicaid, Work First assistance and employment services, Low Income Energy Assistance, and Program Integrity. Primary Purpose of Position The Income Maintenance Program Administrator II plans, organizes, and directs multiple income maintenance program units through lower-level supervisors and lead workers. The position provides administrative and technical guidance, coordinates program operations, participates in planning and budgeting, and supports staff development and consistent application of public assistance policies. The employee reports to the Director of Social Services. Responsibilities and Duties Program Administration and Planning and#149; Plan and coordinate multiple income maintenance program units; establish work priorities and service delivery objectives. and#149; Assess workloads, staffing, and service needs; plan for current demands and future requirements. and#149; Participate in budget preparation and program planning; recommend resources needed to support effective operations. and#149; Review program information and prepare reports on workload, staffing, service delivery, and progress toward objectives. Supervision and Staff Development and#149; Provide administrative and technical supervision to lower-level supervisors and lead workers who manage daily program operations. and#149; Participate in employee selection, training, performance evaluation, and recommendations concerning personnel actions. and#149; Identify training needs and instruct supervisory staff to promote consistent practices across program units. Policy Interpretation and Program Oversight and#149; Interpret public assistance manuals, rules, regulations, and procedures; guide staff in applying eligibility requirements and resolving complex program questions. and#149; Review program operations and address operational issues within established policies and procedures. and#149; Protect the confidentiality of applicant, recipient, and personnel information. Collaboration and Communication and#149; Coordinate income maintenance activities with other agency programs and community services. and#149; Communicate with applicants, supervisors, agency staff, public officials, and community partners; address concerns and explain program requirements. and#149; Participate in assigned meetings, committees, and special projects; perform related duties as required. Other Position Characteristics and#149; Accuracy: Accurate policy interpretation, eligibility guidance, records, and reporting are essential to effective program administration. and#149; Consequence of Error: Errors may affect access to benefits, program compliance, use of public funds, and the quality of services provided. and#149; Instructions Provided: Public assistance manuals, rules, regulations, procedures, and guidance from the Director establish the framework for the work. and#149; Supervision Received: Reports directly to the Director of Social Services. and#149; Physical Effort: Sedentary work, including computer use, extensive reading, record review, and occasional lifting or moving of objects up to 10 pounds, with or without reasonable accommodation. and#149; Work Environment: Primarily office-based, with travel as needed for assigned duties and training. Qualifications Education and Experience and#149; Four years of experience in income maintenance programs, including one year of supervisory experience in an income maintenance or service program; or an equivalent combination of training and experience. Skills and Abilities and#149; Thorough kno ledge of public assistance manuals and the rules, regulations, and procedures governing income maintenance programs. and#149; Considerable knowledge of income maintenance programs, eligibility forms and documents, agency services, and community resources. and#149; Considerable knowledge of the needs and circumstances of disadvantaged individuals and families and of program planning and budget processes. and#149; Knowledge of supervisory and management principles; skill in instructing, organizing, directing, and supervising employees through supervisors and lead workers. and#149; Ability to assess needs, establish priorities, and plan for future staffing and service requirements. and#149; Ability to analyze and interpret policies, exercise sound judgment, communicate effectively, and maintain productive working relationships with applicants, staff, public officials, and community partners. Additional Requirements and#149; Possession of a valid North Carolina driver's license and access to a reliable vehicle. and#149; Successful completion of a criminal background check and drug screening in accordance with County requirements. Work Schedule Employees are scheduled to work 38 hours per week but are compensated for 40 hours. Jones County follows a Monday through Thursday schedule from 8:00 a.m. to 5:00 p.m., with Fridays from 8:00 a.m. to noon. Staff receive a thirty-minute lunch. The Department of Social Services maintains operations from 8:00 a.m. to 5:00 p.m., Monday through Friday. Staff rotate approximately every eight weeks to cover Friday afternoons. Additional hours may be required for training, program responsibilities, and emergency situations as necessary.