Bilingual Recipient Solutions Manager I - California/N. Nevada

Change people's lives and love what you do! Cochlear is the most recognized brand in hearing health care. Bilingual Recipient Solutions Manager ( California/North Nevada) Position Spotlight: - This role supports the California/North Nevada region, with responsibility for a territory spanning Southern California, Northern California, Northern Nevada and Hawaii - Preferably seeking candidates based in or near San Diego, Los Angeles, San Francisco and Sacramento - Willingness and ability to travel up to 40% of the time - Candidates with hearing health background and knowledge of Cochlear products preferred - Fluency in Spanish required, including the ability to write and speak effectively - Application deadline: July 10, 2026 About the role Change people's lives and love what you do at Cochlear-the most recognized brand in hearing health care-helping people hear and be heard around the world**.** The Recipient Solutions Manager (RSM) provides industry-leading support, education, and value-add services to reduce patient and professional aftercare burden, while achieving upgrade sales goals within their assigned territory. This role focuses on providing and implementing efficient aftercare solutions that deliver customer satisfaction and confidence and, developing strategies to support patient outcomes and upgrade revenue. Success requires expertise in patient education, relationship management, upgrade business development, and consultative sales skills to achieve annual territory upgrade sales targets. This role supports the California/North Nevada region, with responsibility for a territory spanning Southern California, Northern California, Northern Nevada and Hawaii Key Responsibilities Engagement Acumen: Provides meaningful recipient engagement by delivering new recipient onboarding and upgrade education to support patient empowerment, satisfaction, confidence and positive patient outcomes while alleviating clinic time spent counselling. Provides clinic education related to recipient base, upgrade processes including but not limited to the insurance landscape. Sales Acumen: Collaborates strategically with Consumer and Professional field sales teams to reduce aftercare burden while driving upgrade sales and customer satisfaction. Applies business acumen to understand clinic aftercare needs and recommends tailored solutions, becoming a trusted advisor. Builds strong relationships with key stakeholders including clinicians, implant sales teams, and reimbursement specialists within the assigned territory. Successfully executes sales and marketing initiatives while maintaining compliance with Cochlear policy, laws, and regulations. Manages territory performance and clinic upgrade penetration through sales planning, budgeting/forecasting, and responsibility for revenue quota. Timely reporting of key metrics. Partners with internal upgrade operations teams to ensure quality service delivery. Maintains a professional image as a Cochlear representative. Business Acumen: Effectively utilizes all sales and service tools including Salesforce, Miller Heiman strategies, and virtual presentation platforms while adapting communication styles to various audiences. Generates and delivers reports and maintains detailed documentation to demonstrate value to stakeholders. Exemplifies strong organizational skills by managing competing priorities in a fast-paced environment while maintaining attention to detail. Works collaboratively across internal and external teams to understand regional clinic dynamics and achieve operational targets. Ensures compliance with company policies through consistent documentation in Salesforce and the Cochlear Complaint Management System. Bilingual: Ensure that patients, within and outside the assigned region whose preferred language is Spanish, experience a seamless written and verbal recipient journey. Must lead he way by ensuring all Spanish speaking patients are supported. Key Requirements To add value to Cochlear in this role you'll be able to meet and demonstrate the following knowledge, skills and abilities in your application and at interview: - Bachelor's Degree, with Master's Degree/AuD preferred - 2-3 Years of Experience in Hearing Healthcare, sales or service experience - Demonstrated ability to work independently with minimal supervision - Demonstrated prioritization and organization skills - Experience taking action and ownership of customer relationships within assigned region - Ability to lift minimum 30 lbs - Communicates effectively and persuasively with excellent written and verbal communication skills, highly effective presentation skills, and an ability to adjust communication and messaging to fit the audience - Strong computer skills with experience in various software packages including Microsoft Suite and web-based applications - Ability to work and adapt in a fast-paced environment and balance/manage multiple changing priorities while maintaining a high level of attention to detail - Demonstrated strong follow through on commitments and taking responsibility for actions and decisions - Demonstrated ability to identify solutions and challenge the status quo to deliver creative solutions - Proven ability to work collaboratively and positively in a team environment; ability to interact effectively across all levels of the organization, establish professional relationships, and communicate openly within the department and cross-functional teams - Must possess a valid driver's license. - Depending on territory coverage requirements, must also have access to a reliable vehicle. - Must meet all credentialing requirements to obtain hospital and surgical center access. - Applicants must reside in the territory to be eligible for consideration for this role. - Travel is required at 40% - Excellent written and verbal communication skills, strong presentation skills, including fluency in English and Spanish written and verbal communication. Total Rewards In addition to the opportunity to develop your knowledge and grow professionally, we offer competitive wages and benefits. - The expected base salary range for this role is $75,000-$97,000, as well as a 20% of base pay incentive plan. Exact compensation may vary based on skills, experience, and location. Candidates located in higher-cost areas (such as Los Angeles, San Diego, and similar markets) are typically aligned toward the higher end of the range based on geographic differentials. Representative ranges for key markets include: - Los Angeles: $87,000-$91,000 USD - San Diego: $83,000-$87,000 USD - San Francisco: $93,000-$97,000 - Benefit package includes medical, dental, vision, life and disability insurance as well as 401(K) matching with immediate vesting, Paid Time Off, tuition reimbursement, maternity and paternity leave, Employee Stock Purchase Plan and pet insurance. Who are we? Human needs have always been our inspiration, ever since Professor Graeme Clark set out to create the first multi-channel cochlear implant because he saw his father struggle with hearing loss. We always start with people in mind - thinking about their needs. For this reason, our products, services and support will continue to evolve and improve. We are by our customers' side through the entire hearing journey, so they can experience a life full of hearing. Our employees tell us that the number one reason they enjoy working for Cochlear is the opportunity to make a difference to people's lives and working in an organization where they can be part of bringing the mission to life each day. How does Cochlear support employee wellbeing? What makes Cochlear a great place to work? Physical & Mental Demands The physical and mental demands described below are representative of