Management & Program Analyst - Information Systems Management

Summary

The Department of Veterans Affairs (VA) Office of Accountability and Whistleblower Protection (OAWP) was statutorily established by the VA Accountability and Whistleblower Protection Act of 2017. OAWP receives and investigates allegations of misconduct, poor performance, and whistleblower retaliation against VA senior leaders; and allegations of whistleblower retaliation against VA supervisors.

Duties

The analyst supports all matters pertaining to designing, defining and maintaining business processes and documentation for assigned areas within OAWP. In addition, the analyst gathers business requirements and translates business needs to system capabilities. Requirements are entered and maintained in the backlog, monitored for their execution for solution delivery and continuous improvement. The analyst completes end to end user testing to ensure data and system integrity of new and enhanced functionality. Provide recommendations on business process and workflow improvements. Ensure that the system promotes data integrity to produce correct and quality production of reports and dashboards. Designs, defines, and maintains business process definition and documentation (charter, process flow, etc.). Provides recommendations for improved business process workflows and communicates business process and strategy to stakeholders. Selects and defines process metrics. Identifies long-term process goals and immediate process objectives identify enterprise process-related issues and risks and develops plan of actions and milestones. Clarifies and consolidates requirements to build user stories and epics for tool configuration activities. Designs, develops, and recommends processes and measures, data collection techniques, data analysis methodology, and data integrity tools and systems. Analyzes data for emerging trends. Collaborates with stakeholders, focus groups and end-users to analyze, evaluate, and develop business use cases and business process models to aid translation of business requirements into functional requirements. Administers accounts, network rights, and access to the Customer Relationship Management (CRM) system. Completes end user testing to ensure system and data integrity of new and enhanced functionality. Identifies risks and issues and provides mitigation recommendations in line with OAWP mission and vision. Develops, identifies, and explains criteria for program evaluation and develops reports for distribution to key stakeholders and senior executive management. Collaborates with Office of Information Technology (OI&T) for program, system and contract support. Utilizes an Agile methodology and tools to capture business requirements, epics and stories utilizing a Kanban board for tracking. Provides guidance and assistance to stakeholders and customers in the development of metrics and measures to assess and improve organizational performance. Develops tracking and reporting mechanisms, conducts evaluations and analyses, and recommends workflow improvements for short-term and long-term action plans based on program assessments. Independently researches, compiles, and prepares draft responses to requests from internal and external entities, including Congressional responses. Prepares and coordinates the development of decision papers and briefs to OAWP leadership. Performs other related duties as assigned. Work Schedule: Required to work Monday through Friday with various tours available pending supervisory approval. May be subjected to change based on operational needs. Return to Office (RTO): RTO mandates are in affect and selectees will be required to report to in person work unless they have an approved exemption. Telework: Available - Ad Hoc telework (situational telework) as determined by the agency policy. Virtual: This is not a virtual position. Position Description/PD#: PD140600 Relocation/Recruitment Incentives: Not Authorized Financial Disclosure Report: Not required Requirements

You must be a U.S. Citizen to apply for this job. To be considered for this position, you must complete all required steps in the process. In addition to the application and questionnaire, this position requires an online assessment. The online assessment measures critical general competencies required to perform the job. Selective Service Registration is required for males born after 12/31/1959 You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Acceptable form(s) of identification will be required to complete pre-employment requirements (https://www.uscis.gov/i-9-central/form-i-9-acceptable-documents). Effective May 7, 2025, driver's licenses or state-issued identification cards that are not REAL ID compliant cannot be utilized as an acceptable form of identification for employment. This position may be filled at the facility where the position is located (VA Central Office, Washington, DC) or in person - telework authorized (e.g., the employee may work at a VA facility or other VA-leased space other than the facility that is hiring the employee). As a condition of employment for accepting this position, you may be required to serve a one year probationary period or two year trial period during which we will evaluate your fitness and whether your continued employment advances the public interest. In determining if your employment advances the public interest, we may consider: your performance and conduct; the needs and interests of the agency; whether your continued employment would advance organizational goals of the agency or the Government; and whether your continued employment would advance the efficiency of the Federal service. Upon completion of your one year probationary period or two year trial period your employment will be terminated unless you receive certification, in writing, that your continued employment advances the public interest. Qualifications

To qualify for this position, applicants must meet all requirements by the closing date of this announcement, 11/02/2026. Time-In-Grade Requirement: Applicants who are current Federal employees and have held a GS grade any time in the past 52 weeks must also meet time-in-grade requirements by the closing date of this announcement. For a GS-14 position you must have served 52 weeks at the GS-13. The grade may have been in any occupation, but must have been held in the Federal service. An SF-50 that shows your time-in-grade eligibility must be submitted with your application materials. If the most recent SF-50 has an effective date within the past year, it may not clearly demonstrate you possess one-year time-in-grade, as required by the announcement. In this instance, you must provide an additional SF-50 that clearly demonstrates one-year time-in-grade. Note: Time-In-Grade requirements also apply to some former Federal employees applying for reinstatement, as well as current employees applying for Veterans Employment Opportunities Act of 1998 (VEOA) appointment. See the Required Document section below for more information regarding the SF-50s needed to verify time-in-grade. You may qualify based on your experience as described below: Specialized Experience: You must have one year of specialized experience equivalent to at least the next lower grade GS-13 in the normal line of progression for the occupation in the organization. Examples of specialized experience would typically include, but are not limited to: Applicants must have one year of specialized experience equivalent to at least the GS-13 level that demonstrates experience planning, coordinating, conducting, or managing quality assurance testing, user acceptance testing, regression testing, release readiness, sprint coordination, or Agile/Scrum activities for enterprise business systems; developing test scripts, documenting defects, validating acceptance criteria, coordinating with developers and business stakeholders, preparing release notes or deployment documentation, tracking work in Jira or similar tools, and ensuring system changes are tested and released in a controlled manner to reduce production risk. Your resume must clearly describe how you meet these requirements. It must include detailed descriptions of your duties for each position, as well as hours worked per week, salary, and start/end dates (month/year) so that one (1) full year of specialized experience at the GS-13 level can be verified. The Interagency Career Transition Assistance Plan (ICTAP) and Career Transition Assistance Plan (CTAP) provide eligible displaced Federal/VA competitive service employees with selection priority over other candidates for competitive service vacancies. To be qualified you must submit appropriate documentation (a copy of the agency notice, your most recent performance rating, and your most recent SF-50 noting current position, grade level, and duty location) and be found well-qualified for this vacancy. To be found well qualified, applicants must meet the specialized experience requirement and demonstrate documented successful experience in a majority of the following job-related areas: creating test plans, test scripts, test cases, regression tests, User Acceptance Plans, defect documentation, or test summary reports; coordinating release readiness, deployment validation, release notes, go/no-go decisions, rollback considerations, or post-release verification; supporting Agile ceremonies, sprint planning, backlog grooming, Jira boards, user stories, acceptance criteria, or sprint closeout; documenting defects, prioritizing issues, validating fixes, tracking release risk, or communicating production-readiness concerns; testing or supporting case management systems, CRM platforms, Dynamics 365, Power Platform, SharePoint, portals, or comparable enterprise workflow systems; and preparing testing artifacts, release documentation, stakeholder updates, SOPs, user guidance, or status reports. Information about ICTAP and CTAP eligibility is on OPM's Career Transition Resources website at http://www.opm.gov/policy-data-oversight/workforce-restructuring/employee-guide-to-career-transition/. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religions; spiritual; community; student; social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. Note: Resume must include job title and employer name, number of hours worked per week, start and end dates (including month and year), list of duties and responsibilities for each position held. In addition, if the experience was a federal position, you must list the grade for each position held. Failure to include this information may result in an ineligible rating. A full year of work is considered to be 40 hours of work per week. Part-time experience will be credited on the basis of time actually spent in appropriate activities. Applicants wishing to receive credit for such experience must indicate clearly the nature of their duties and responsibilities in each position and the number of hours a week spent in such employment. Physical Requirements: Work is primarily sedentary, although some slight physical effort may be required. Travel may be required. For more information on these qualification standards, please visit the United States Office of Personnel Management's website at http://://www.opm.gov/policy-data-oversight/classification-qualifications/general-schedule-qualification-standards/. Local Commuting Area: The local commuting area for this position is defined as being within 50 miles of available VA office space.

Education

Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: Recognition of Foreign Qualifications | International Affairs Office. How You Will Be Evaluated

IN DESCRIBING YOUR EXPERIENCE, PLEASE BE CLEAR AND SPECIFIC. WE WILL NOT MAKE ASSUMPTIONS REGARDING YOUR EXPERIENCE. You will be evaluated based on how well you meet the qualifications listed in this vacancy announcement. Your qualifications will be evaluated based on your application materials (e.g., resume, supporting documents), your responses on the application questionnaire, and your responses to all assessments required for this position. You will be assessed on the following Competencies for this position: Accountability Attention to Detail Customer Service Decision Making Flexibility Influencing/Negotiating Integrity/Honesty Interpersonal Skills Learning Quality Assurance Reading Comprehension Reasoning Risk Management Self-Management Stress Tolerance Teamwork Written Communication The USA Hire Assessments includes a cut score based on the minimum level of required proficiency in these critical general competencies. You must meet or exceed the cut score to be considered. You will not be considered for the position if you score below the cut score or fail to complete the assessment. Overstating your qualifications and/or experience in your application materials or application questionnaire may result in your removal from consideration. Cheating on an assessment may also result in your removal from consideration. Narrative responses are not required at this time. If you are referred for consideration, you may be contacted for an interview. Your resume and/or supporting documentation will be verified. Please follow all instructions carefully. Errors or omissions may affect your rating or consideration for employment. The Department of Veterans Affairs performs pre-employment reference checks as an assessment method used in the hiring process to verify information provided by a candidate (e.g., on resume or during interview or hiring process); gain additional knowledge regarding a candidate's abilities; and assist a hiring manager with making a final selection for a position. Area of Consideration: Eligible applicants will be reviewed and referred in the following order: Career Transition Assistance Plan (CTAP) eligible applicants All current, permanent VA Employees in the Office of Accountability and Whistleblower Protection All other current, permanent VA employees Interagency Career Transition Assistance Plan (ICTAP) eligible applicants. All other applicants During the application process, you will have an option to opt-in to make your resume available to hiring managers in the agency who have similar positions. Opting in does not impact your application for this announcement, nor does it guarantee further consideration for additional positions. Benefits

VA supports the use of telework as a way to help attract and retain talented individuals in public service, increase worker productivity, and better prepare the agency to operate during emergencies. This position may be authorized for telework. Telework eligibility will be discussed during the interview process. Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. VA may offer newly-appointed Federal employee's credit for their job-related non-federal experience or active duty uniformed military service. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. Other Information

Under the Fair Chance to Compete Act, the Department of Veterans Affairs prohibits requesting an applicant's criminal history prior to accepting a tentative job offer. For more information about the Act and the complaint process, visit Human Resources and Administration (HRA) at The Fair Chance Act. Special Employment Consideration: VA encourages persons with disabilities to apply, including those eligible for hiring under 5 CFR 213.3102(u), Schedule A, Appointment of persons with disabilities [i.e., intellectual disabilities, severe physical disabilities, or psychiatric disabilities], and/or Disabled Veterans with a compensable service-connected disability of 30% or more. Contact the Agency Contact for information on how to apply under this appointment authority via the Selective Placement Coordinator. Placement Policy: The posting of this announcement does not obligate management to fill a vacancy or vacancies by promotion. The position may be filled by reassignment, change to lower grade, transfer, appointment, or reinstatement. Management may use any one or any combination of these methods to fill the position. It is the policy of the VA to not deny employment to those that have faced financial hardships or periods of unemployment. This job opportunity announcement may be used to fill additional vacancies. Veterans and Transitioning Service Members: Please visit the VA for Vets site for career-search tools for Veterans seeking employment at VA, career development services for our existing Veterans, and coaching and reintegration support for military service members. For more information on the "Who may apply" eligibility requirements, please refer to the OHRM Status Candidates and Other Candidate Definitions document. Reasonable Accommodation (RA) Requests: If you believe you have a disability (i.e., physical or mental), covered by the Rehabilitation Act of 1973 as amended that would interfere with completing the USA Hire Competency Based Assessments, you will be granted the opportunity to request a RA in your online application. Requests for RA for the USA Hire Competency Based Assessments and appropriate supporting documentation for RA must be received prior to starting the USA Hire Competency Based Assessments. Decisions on requests for RA are made on a case-by-case basis. If you meet the minimum qualifications of the position, after notification of the adjudication of your request, you will receive an email invitation to complete the USA Hire Competency Based Assessments, based on your adjudication decision. You must complete all assessments within 48 hours of receiving the URL to access the USA Hire Competency Based Assessments if you received the link after the close of the announcement. To determine if you need a RA, please review the Procedures for Requesting a Reasonable Accommodation for Online Assessments here: https://appsupport.usastaffing.gov/hc/en-us/sections/28980686389652-Reasonable-Accommodation-Information