Director, Salesforce Technology

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: WHY CHOOSE US? Joining The American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional, yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters, where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are away from work as much as what you do while at work. WHAT YOU NEED TO KNOW ABOUT THE JOB: The American Red Cross seeks an experienced Director, Salesforce Technology to lead the engineering organization supporting RC Care, its mission-critical client case management and financial assistance platform for disaster relief services. Built on Salesforce Agentforce Service and Experience Cloud, RC Care enables the Red Cross volunteer workforce to provide timely, scalable assistance to clients in need 24/7. This leader will work closely with Product Management, Service Design, Solution Architecture, business stakeholders, and enterprise technology partners to align engineering priorities with user needs and mission outcomes. The role leads a dedicated Agile, cross-functional product team organized into four pods and is responsible for building a high-performing engineering organization capable of delivering secure, scalable, and sustainable solutions. This is a technical and people leadership role with accountability for engineering talent, delivery quality, platform reliability, operational sustainability, and the continued evolution of RC Care. The work location for this exciting opportunity is virtual. The selected candidate will work 100% remotely from home and can be located anywhere in the United States but must work an east coast schedule. WHERE YOUR CAREER IS A FORCE FOR GOOD (Key Responsibilities): Talent and Engineering Leadership *Recruit, lead, coach, and develop Salesforce developers and test engineers, creating clear expectations and meaningful growth opportunities. *Build a high-performing engineering culture grounded in accountability, collaboration, continuous learning, knowledge sharing, and technical excellence. *Manage team capacity, resource allocation, performance, and staffing across product initiatives and operational priorities. Product Delivery and Cross-Functional Partnership *Partner with Product Management, Service Design, Solution Architecture, business stakeholders, and enterprise teams to deliver solutions aligned with user needs and mission outcomes. *Lead engineering involvement across the full product lifecycle, including discovery, design, estimation, development, testing, deployment, monitoring, support, and continuous improvement. *Lead Agile and SAFe planning activities, including sprint execution, PI planning, prioritization, dependency management, and cross-team coordination to ensure successful delivery. *Promote disciplined Agile practices and ensure engineering commitments are realistic, transparent, and aligned with roadmap priorities, business value, and mission outcomes. Technical Leadership and Platform Stewardship *Serve as the senior engineering leader for RC Care, establishing technical standards, enginee ing practices, and delivery expectations. *Provide technical coaching and oversight related to architecture, design patterns, Salesforce capabilities, integrations, security, scalability, and software engineering practices. *Partner with Solution Architecture to evaluate technical options and ensure solutions are secure, reliable, maintainable, scalable, and aligned with long-term platform strategy. *Guide modernization, technical debt reduction, and adoption of emerging Salesforce capabilities that support evolving business needs. DevOps, Quality, and Operational Excellence *Advance CI/CD, automated testing, code review, quality gates, release management, environment management, observability, and deployment practices. *Define and monitor engineering and product health metrics related to delivery performance, reliability, defects, incidents, technical debt, and operational effectiveness. *Lead incident response, root-cause analysis, corrective actions, Salesforce release readiness, and continuous improvement of platform reliability. *Ensure required documentation, operational procedures, security controls, and on-call support practices are maintained for this mission-critical platform. Vendor and Partner Management *Lead third-party technology partners and vendor teams, ensuring adherence to technical standards, security requirements, service expectations, and delivery commitments. +++++++++++++++++++++++++++++++ Scope: Establish operating policies and procedures that affect departments and subordinate sections and work units. Interpret company-wide policies and procedures. Develop budgets, schedules, and performance standards. Note: Qualified candidates must be authorized to work in the United States. The American Red Cross does not sponsor employment visas. Direct applicants only; no agency or third-party candidate submissions. +++++++++++++++++++++++++++++++ WHAT YOU NEED TO SUCCEED (required/minimum qualifications): Education: Bachelor's degree in Computer Science, Information Technology, or equivalent experience Leadership & Delivery Skills *Minimum 5 years of IT leadership or management experience leading software engineering teams. *Demonstrated ability to build high-performing engineering organizations and develop technical talent. *Experience leading Agile development teams in complex, cross-functional environments. *Strong partnership skills with product management, architecture, design, business stakeholders, and enterprise technology teams. *Proven ability to balance delivery speed, quality, operational excellence, and long-term maintainability. Technical Skills *10+ years of software engineering experience in enterprise environments, including experience supporting mission-critical business platforms. *5+ years leading Salesforce or enterprise application development teams. *Demonstrated experience providing technical leadership, coaching engineers, reviewing solution designs, and driving engineering excellence. *Experience establishing engineering standards, DevOps practices, operational support models, and software delivery processes. *Strong understanding of software architecture, application security, API and integration patterns, cloud platforms, and modern software engineering practices. *Salesforce platform experience, including Apex, Lightning Web Components (LWC), integrations, and platform securi