Night Manager

Job description - The person in this position reports directly to the General Manager and will be responsible for overseeing hotel operations in the evening hours. Duties include supervising staff to provide hotel services; implementing and enforcing procedures necessary for ensuring the safety of guests and their property; preventive maintenance and quality control for the property (nightly inspection/security walk); checking in guest; managing paperwork; resolving customer complaints; and performing other duties as required or assigned. Full Time - Primarily 2nd shift - (Flexible) Job responsibilities include but are not limited to : - Welcome and acknowledge all guests according to company standards; anticipate and address guest service needs - Resolve front desk discrepancies (financial, reservation, etc.) - Assist guests in making, changing, and canceling reservations and registering in/out of the resort - Work with guests to resolve problems by suggesting and applying mutually aggregable solutions - Assist guest in making, changing, and cancelling reservations - Provide information regarding resort amenities and services - Work with other department to ensure guest requests are met in a timely manner - Communicate with the morning staff on any ongoing business needs from the night shift - Ensure compliance with Company standards - Follow all company safety and security policies and procedures; report any maintenance problems/safety hazards - Demonstrate positive leadership characteristics which inspire team members to exceed standards and promote a positive work environment - Perform nightly property walks and ensure completion and distribution of the MOD Report