Astronomers Lodge Manager, McDonald Observatory

Operations: Prepares reservation and billing paperwork for guests and maintains reservations in WebRez. Responds promptly to travel documents, rooming requests, and email and telephone inquiries, and initiates confirmation letters. Maintains room and key assignments in accordance with State, university, and observatory policies. May perform general facility maintenance and/or ensure that Physical Plant is notified and that maintenance and repair needs are completed. Participates in renovation planning and implementation. Maintains a food managers certificate and complies with other requirements.Business Management: Prepares and submits financial reports. Responsible for cash handling and receipt maintenance for reservation services. Provides information and data for interdepartmental transfer (IDT) paperwork and weekly deposits. Batches out the credit card machine. Logs expenditures and prepares direct billing paperwork for processing. Provides data for the weekly revenue report. Maintains cash flow reports. Prepares orders for general supplies for Astronomers Lodge and the David G. Booth Director's house. Maintains an inventory listing of all supplies, including pantry items, to-go items, linens, furnishings, cleaning supplies, etc. Supervision: Supervises lodge support staff and staff performing services in cleaning, housekeeping, laundry, cooking, preventive and general maintenance, reservations, and customer service. Creates menus, schedules, checklists, cleanliness standards, and inspections, and prioritizes work for the team. Helps anticipate and identify issues and areas for improvement and produce viable, logical solutions. Reviews the work of and trains housekeeping and kitchen staff on proper standards and procedures. Staff Support: Serves as a working supervisor and an integral member of the support team. As needed, performs typical team member tasks, including: meal preparation and service, housekeeping, general and preventive maintenance, general cleaning, and event support. Performs other duties as assigned to meet the business needs.