Filing Specialist

Job Title: Filing Specialist (1149) Location: Brooklyn, OH Duration: Contract - 4 months Pay Range: $20/hr to $22/hr (W2) Job ID: 410755 About BCforward BCforward is a leading global IT consulting and workforce solutions firm providing services and support to Fortune 500 and government clients. Founded in 1998, BCforward has grown with our customers needs into a full-service business solutions provider. With delivery centers and offices across North America and India, we take pride in building long-term relationships and delivering excellence through innovation, collaboration, and integrity. Job Description We are seeking a Filing Specialist to join our team onsite. The ideal candidate will have experience in operations, documentation processing, and customer service within financial services and a proven ability to handle high transaction volumes accurately while meeting deadlines. Responsibilities: * Execute moderate operational and administrative tasks within defined parameters, with some exposure to complex issues. * Administer procedures for filing, recording, processing, servicing, and organizing documentation for assigned products or processes. * Review documentation to ensure proper forms, procedures, and controls are used for moderate activities. * Support functions across credit cards, retail banking, small business banking, consumer lending, mortgage banking, collections, recovery, origination, or auto finance. * Identify and resolve moderate issues using established guidelines, escalating complex matters to senior staff or supervisors. * Provide service for moderately complex billing inquiries, service requests, suggestions, and complaints. * Contribute to workflow or process changes and build a foundational understanding of assigned products and processes. * Prepare recurring reports and fulfill analysis requests accurately and on time. * Recommend and implement solutions to routine operational issues. * Perform duties proficiently under moderate to limited supervision and handle other assigned tasks. Required Skills & Qualifications: * 1-3 years of experience in an operations role. * High School Diploma or GED required. College degree preferred. * Ability to work effectively within a team environment and adapt to change. * Excellent customer service, verbal and written communication, and interpersonal skills. * Ability to work under pressure and meet deadlines with accuracy. * Strong analytical, research, and problem resolution skills. * Proficient in 10-Key with high speed and accuracy. * Comfortable navigating multiple computer systems and applications. * Proficient in Microsoft Office applications. * Basic understanding of accounting principles, banking policies and procedures, government regulations, and loan documentation. * Proven ability to handle monetary and processing functions independently and accurately with high transaction volumes. * Ability to meet production goals and manage customer inquiries, including de-escalation when needed. * Ability to work with minimal supervision and assist with training new staff as needed. * Exceptional attention to detail. Preferred Skills: * Experience within financial operations such as consumer lending,