Product Support Specialist

JOB REQUIREMENTS: For more than 100 years, Modine has solved the toughest thermal management challenges for mission-critical applications. Our purpose of Engineering a Cleaner, Healthier World means we are always evolving our portfolio of technologies to provide the latest heating, cooling, and ventilation solutions. Through the hard work of more than 11,000 employees worldwide, our Climate Solutions and Performance Technologies segments advance our purpose with systems that improve air quality, reduce energy and water consumption, lower harmful emissions, enable cleaner running vehicles, and use environmentally friendly refrigerants. Modine is a global company headquartered in Racine, Wisconsin (U.S.), with operations in North America, South America, Europe, and Asia. For more information about Modine, visit modine.com. Position Description L.B. White Company, a Modine company and leader in heating and climate solutions for agricultural, commercial, and industrial markets, is seeking a Product Support Specialist to provide technical support to customers, distributors, and internal teams. This role serves as a point of contact for product inquiries, troubleshooting, and application guidance via phone and email, helping deliver exceptional customer service and support the continued success of the L.B. White brand. The required work hours for this position are 8:30 a.m. to 5:00 p.m. to ensure coverage during our technical support phone service hours." Key Responsibilities Preparing technical documentation, including manuals, will account for 30% or more of the role's responsibilities. Phone support at the Onalaska facility will comprise 50% or more of this position's responsibilities. Troubleshooting and/or repair of highly engineered, LB White heating equipment or R Supply CoolCell products using telephone, video chat or e-mail. Travel to sites or installations for multiple days to provide hands on troubleshooting and/or repair of our products. Providing application assistance; performing application reviews for customers based on their needs and developing application guidelines for each site. Performing failure rate/failure trend analysis; communicate trends to product engineering. Developing and conducting in-house and remote service schools and training programs for sales, marketing, and manufacturing. Training content focuses on technical aspects of safe product use. Developing and maintaining technical literature including owners' manuals and service bulletins. During off-season,... For full info follow application link. Modine is an Equal Opportunity Employer and Welcomes all Qualified Applicants! EOE/Minorities/Females/Vet/Disability Modine provides a competitive benefit package, which could include paid vacation, short term disability, 401(k), health, dental, vision, life insurance, flex spending benefits, tuition reimbursement, Health Savings Account and much more. Human Resources will provide more detail upon your hiring. ***** APPLICATION INSTRUCTIONS: Apply Online: ipc.us/t/611DBA5ED29B4D15