Epic Refuel Project Manager

Job Description

Optum is seeking an experienced Epic Refuel Project Manager to lead and support enterprise healthcare technology initiatives focused on Epic Cadence, Epic Patient Access, Epic Grand Central and Epic MyChart. This individual will partner with operational leaders, Epic application teams, and external vendors to drive project execution, support system enhancements, and improve patient access and scheduling workflows across health system clients. The ideal candidate combines strong healthcare IT project management experience with a deep understanding of Epic patient access, scheduling, registration, and inpatient flow workflows. This role will oversee a small portfolio of 1-2 concurrent projects while ensuring timelines, dependencies, and stakeholder expectations are effectively managed.

Lead planning and execution of Epic-focused initiatives involving Cadence, Patient Access, and Grand Central Partner with operational leaders, Epic analysts, IT teams, and vendors to deliver project objectives Develop and maintain project plans, milestones, risks, and status reporting Track project progress and proactively escalate issues, roadblocks, and resource constraints Coordinate cross-functional teams including Epic application teams, technical resources, integrations, and operational stakeholders Facilitate project meetings, governance reviews, and executive status updates Manage dependencies across scheduling, registration, patient flow, and hospital operations workstreams Support implementation of Epic enhancements, upgrades, optimizations, and workflow improvements Ensure projects align with business goals, operational priorities, and organizational standards Drive stakeholder communication, issue resolution, and adoption planning throughout project lifecycles Support resource planning, budgeting discussions, and project forecasting activities

Skills and Requirements

5+ years of IT Project Management experience 3+ years managing healthcare technology or Epic-related projects 3+ years supporting projects within a hospital, health system, payer, or healthcare environment Experience working with one or more of the following Epic applications: Epic Cadence Epic Patient Access Epic Grand Central Epic MyChart Experience with ServiceNow Experience coordinating cross-functional healthcare and technical teams Strong project planning, risk management, and stakeholder communication skills PMP Certification Epic certification or prior experience supporting Epic implementations, upgrades, or optimization efforts Experience with ServiceNow, Jira, Smartsheet, or similar project management tools Understanding of patient scheduling, registration, admissions, and patient flow processes Experience supporting large health system clients Strong executive-level communication and presentation skills AI-first mindset

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].