Assistant Director, Retail Operations

JOB REQUIREMENTS: Assistant Director, Retail Operations Posting Number: NA01591 Employment Status: Full Time Job Family: Auxiliary Services Position Overview Be The Difference Begins with Great People. Are you looking for a new opportunity where you can make the difference in the lives of students and faculty? We're always looking for highly talented individuals to join our team people who think big, care deeply, and believe in being the difference in their work and community. We prioritize student success, access to education, and service in our work to educate well-rounded servant leaders who transform their fields, our society and the world. Our Catholic, Jesuit approach emphasizes student engagement with the world around them and formation of the heart and mind. We believe in our mission: The search for truth, the discovery and sharing of knowledge, the fostering of personal and professional excellence, the promotion of a life of faith, and the development of leadership expressed in service to others. These core values guide our relationships with our students, each other, and our community. Marquette University offers a rich and competitive Total Rewards package including medical, dental, vision, 403(b) with up to 8% university match, generous time off package, and tuition benefits for employees, spouses, and dependents with no payback requirement! For more information, please view our https://www.marquette.edu/human-resources/total-rewards.php. This is your next opportunity to join an organization that invests in their employees' career journey by diversifying their skills, deepening their expert knowledge, encouraging a healthy work-life balance, focusing on personal wellbeing, providing leadership training, and sustaining a culture of respect and inclusion. The Assistant Director, Retail Operations provides independent leadership and operational oversight for all day-to-day Spirit Shop operations. This position is responsible for the recruitment, hiring, training, scheduling, supervision, development, and performance management of a large student workforce. The position is responsible for making operational decisions that directly impact customer experience, staffing effectiveness, sales performance, compliance, and workforce productivity. Working with considerable autonomy, the Assistant Director develops and implements operational strategies, identifies and resolves complex business challenges, and ensures the successful execution of departmental priorities. This position serves as a key member of the Spirit Shop leadership team and contributes to strategic planning, revenue generation initiatives, operational improvements, and long-term business objectives. Duties and Responsibilities Direct and oversee all daily Spirit Shop operations, including retail sales, inventory flow, stockroom activities, e-commerce fulfillment, and event-based retail operations. Independently assess operational challenges, establish priorities, and implement solutions that improve efficiency, customer satisfaction, and business performance. Provide full leadership responsibility for recruiting, hiring, training, scheduling, coaching, performance management, corrective action, succession planning, and development of a student workforce exceeding 40 employees. Establish expectations, monitor performance metrics, and ensure accountability to departmental standards. Analyze workforce needs, forecast staffing requirements, allocate labor resources, and make independent decisions regarding operational coverage to support business demands, special events, and peak sales periods. Monitor operational performance, workforce productivity, customer service outcomes, and sales trends; identify opportunities for improvement and develop solutions to address operational challenges and support revenue growth. Evaluate existing operational procedures and implement process improvements that increase efficiency, reduce risk, improve customer experience, and strengthen organizational effectiveness. Lead operational planning and execution for athletic events, commencement, homecoming, Family Weekend, National Marquette Day, and other major university events while ensuring seamless coordination across retail, stockroom, and e-commerce functions. Monitor payroll, labor expenditures, operational budgets, inventory-related processes, and departmental reporting. Provide recommendations regarding resource allocation, operational investments, and business planning initiatives. Required Knowledge, Skills and Abilities Minimum of 4 years of retail, hospitality, customer service, workforce management, or related leadership experience. Demonstrated supervisory experience with responsibility for hiring, coaching, performance management, and employee development. Strong customer service and interpersonal relationship skills. Excellent organizational, planning, and time-management abilities. Ability to recruit, train, motivate, and hold employees accountable. Strong conflict resolution and performance management skills. Ability to manage multiple priorities in a fast-paced retail environment. Strong written and verbal communication skills. Experience using workforce scheduling, payroll, and timekeeping systems. Ability to work evenings, weekends, athletic events, and special events as needed. Proficiency with Microsoft Office applications. Preferred Knowledge, Skills and Abilities Bachelor's degree in Business Administration, Retail Management, Marketing, Sports Management, Hospitality Management, or related field. Training in Retail management, Leadership Development and/or Customer service training programs. Experience supervising student employees. Collegiate retail experience. Athletics, campus retail, hospitality, customer service, or event operations experience. Experience using WhenToWork or similar workforce scheduling software. Experience leading frontline retail operations and customer service teams. Department: Intercollegiate Athletics Posting Date: 09/23/2026 Closing Date: To apply, visit https://apptrkr.com/9859844 It is the policy of Marquette University to provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other applicable federal or state-protected classification. je-74078db71eee48adacd00798f1e55b22 ***** APPLICATION INSTRUCTIONS: Apply Online: https://apptrkr.com/9859844 Qualified females, minorities, and special disabled veterans and other veterans are encouraged to apply.