Technical Program Manager - Engineering Service Delivery

Job Description

Insight Global is seeking a Technical Program Manager to manage a highly technical program within the XR/AR space for a high level enterprise portfolio. This individual will: -Operate the single intake queue for all requests across the service towers. -Classify each request against the service catalogue with acceptance criteria fixed before work commences. -Schedule personnel together with rig, laboratory, and device capacity. -Own the delivery cadence, status reporting, and KPI/SLA tracking. -Coordinate directly with Google tower requesters on priority and scope. -Manage risks, dependencies, and escalations; drive resolution.

This role can pay between $65-75 depending on skillset and years of experience.

Skills and Requirements

-5-8+ years technical program/project management in engineering or software delivery. -Direct client-facing responsibility in a vendor or services environment. -Experience managing test, embedded, or platform engineering delivery teams. -Strong proficiency with intake/queue management, capacity planning, and KPI reporting. -Excellent written and verbal communication for customer-facing governance. -Prior experience in a managed-service or vendor-delivery construct -Consumer hardware, XR/AR, or device-program experience. -Background in test or platform engineering. -PMP or equivalent

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].