Desktop Support Specialist

UNIVERSITY OF TEXAS AT AUSTIN

Austin, TXJobSeen 2 days agoSeen in employer's feed 2 days ago

Austin, TXJobNo compensation foundSeen 2 days agoSeen in employer's feed 2 days ago

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At a glance

Compensation

No compensation found

Location

Austin, TX

Work Authorization

Not specified

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Job overview

The Desktop Support Specialist triages, resolves, escalates, and documents help desk requests submitted by phone, chat, in person, and remotely. The role provides technical assistance to customers and support specialists with software, hardware, and network problems, and uses JAMF and SCCM to manage software deployments, packages, and configurations. It also involves office moves and equipment setup.

Skills & qualifications

RequiredNice to have

Skills

Help Desk SupportSoftware TroubleshootingHardware TroubleshootingNetwork TroubleshootingJAMFSCCMProfessional CommunicationTeamworkIndependent Work

Full job description

Triage, resolve, escalate, and document help desk requests submitted by phone, chat, in-person and remotely.Provide in-person and remote technical assistance to customers and other support specialists to analyze, troubleshoot, diagnose, document, and resolve software, hardware, and network problems.Interact and communicate with peers and customers in a professional, client-focused manner while working both in a team setting and independently with limited direction.Utilize JAMF and SCCM to manage software deployments, packages, and configurations.Conduct office moves and setup of computer equipment, phones, and occasional boxes and/or supplies.Other duties as assigned by manager, director or team lead(s).

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