Digital Account Operations Specialist

Digital Account Operations Specialist

The Digital Account Operations Specialist is responsible for the review and decisioning of new client applications and advanced processing of existing client change requests according to regulatory requirements and departmental processes and procedures. Working under moderate to low supervision, this job supports other banking professionals to ensure that critical tasks are completed on time.

Key Responsibilities and Duties

• Reviews and processes new client applications according to regulatory requirements related to Know Your Customer (KYC), Customer Identification Program (CIP), and Office of Foreign Assets Control (OFAC).

• Validates client information using third-party verification tools such as Lexis Nexis and Experian.

• Performs advanced application research regarding client-submitted applications before onboarding and responding to client inquiries.

• Handles complex title applications such as trusts and states; handles existing client title change requests.

• Performs client outreach utilizing verification tools to obtain necessary documents from the new client before onboarding; performs due diligence checks and questions related to client-submitted applications.

• Ensures work is properly safeguarded and controlled in accordance with banking policies and procedures.

• Supports training of new team members.

• Assists with user acceptance testing (UAT) where applicable.

Preferred Qualifications

• 2+ years of expertise in operational account services and customer support.

• Proven ability to navigate complex banking procedures and ensure compliance with regulatory standards.

• Skilled in performing detailed reviews and processing new client applications in alignment with KYC, CIP, and OFAC requirements.

• Adept at validating client information using third-party verification tools such as LexisNexis and Experian.

• Proficient in Microsoft Office Suite and various banking software applications, with strong problem-solving, organizational, and multi-tasking abilities.

• Strong problem-solving, organizational and multi-tasking abilities.

Role Specific Work Experience

• No Experience Required; 2+ Years Preferred

Educational Requirements

• High School Preferred

Physical Requirements

• Physical Requirements: Sedentary Work

Career Level

3IC

Posting end date: 10/11/2026

Job Seeker Notice

EverBank, N.A. is a nationwide specialty bank providing high-value products and services to consumer and commercial clients nationwide. As a pioneer in online banking, we offer convenient digital access for clients 24/7, in addition to phone banking services and a network of financial centers.

The Company's commitment is to deliver to our clients high-performing, high-yield solutions backed by exceptional service, always giving them the advantage they expect, to make the most of their money.

VEVRAA Federal Contractor

Member FDIC

Notice to Job Seekers (https://everbank.com/about/careers/notice-to-job-seekers)

Pay Range $25 - $29

EverBank, N.A. is an equal opportunity (EEO) employer, dedicated to maintaining a work environment free of bias, harassment, discrimination and retaliation. As an EEO employer, EverBank expressly prohibits discrimination, harassment and retaliation based on protected characteristics such as race, creed, ethnicity, color, age, religion, sex, sex stereotype, pregnancy, sexual orientation, gender, gender identity, gender expression, transgender status, marital status, national origin, ancestry, physical or mental disability, genetic history and information, or military or veteran status. Providing a safe, inclusive environment is a priority at EverBank and, consistent with that mission, EverBank considers all qualified applicants for employment regardless of protected status.

We will not discharge or in any other manner discriminate against associates or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another associate or applicant. However, associates who have access to the compensation information of other associates or applicants as a part of their essential job functions cannot disclose the pay of other associates or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by us, or (c) consistent with our legal duty to furnish information.