Contact Center Supervisor - Columbus, OH

Kimball Midwest, a national distributor of maintenance, repair, and operation products, is searching for a Contact Center Supervisor for our Columbus, Ohio location. As a Kimball Midwest associate, you'll be part of a company built on long-term growth and strong values. From $1 million in sales in 1983 to over $500 million today, our success has been driven by our people. Despite our growth, we have stayed true to our family-owned and operated roots-where employees are recognized as individuals and our culture remains a top priority. Role Summary Lead a contact center team dedicated to delivering exceptional customer service and ensuring every customer interaction aligns with company standards. Foster a positive, growth-focused environment where team members are supported, empowered, and equipped to perform at their best. Drive continuous improvement by implementing innovative solutions and industry best practices, consistently meeting-and exceeding-operational and performance goals. Responsibilities * Responsible for managing the Contact Center team and ensuring standards of performance are upheld to achieve company objectives * Performs timely and accurate performance evaluations * Manages, tracks, and addresses any attendance or performance issues for direct reports * Collaborates with the Contact Center and Department Trainers for successful new hires onboarding and continues staff training * Assists with evaluating call quality and customer experience. * Assists with coordinating documents for the department month-end report pertaining to Contact Center metrics * Assist in achieving annual corporate plan initiatives for the Contact Center * Ensures the Contact Center team completes monthly call tracking * Responds to all voicemails, Team messages, and emails received during work hours the same day * Communicates the expectations of the department manager and company accurately and consistently to all associates Qualifications * Bachelor's degree in a relevant field or equivalent work experience * 3+ years' experience in customer service, administrative services, or a similar role, preferably in a team lead or supervisor role * Proficiency in Microsoft Office applications (Excel, Word, AX, PowerPoint, etc.) * Strong knowledge of the Kimball Midwest product line and sales program * The ability to read and write small letters and numbers; the ability to make arithmetic calculations; and the ability to understand and follow written and oral instructions * The successful completion of a ninety (90) day orientation period * The execution of an Employment Agreement Additional Information Hours- Monday- Friday 11:00am-7:30pm *This role is on-site The pay rate is $65,000-$68,000 per year We offer a benefits package that includes health, dental and vision insurance, company sponsored life, optional life and disability insurance, Health Savings Accounts and Flexible Spending Accounts, a 401(k) plus match, Tuition Assistance, Paid Parental Leave, Paid Time Off (PTO), a Dress for your Day dress code and paid holidays. Kimball Midwest is an equal opportunity employer that is committed to a program of recruitment of females, minority group members, individuals with disabilities, qualifying veterans and any other classification that is protected by federal, state, or local law. We Participate in E-Verify. Participamos en E-Verify. Equal Opportunity Employer, including disability/vets