Microsoft 365 Engineer/Administrator

By joining the American Red Cross you will touch millions of lives every year and experience the greatness of the human spirit at its best. Are you ready to be part of the world's largest humanitarian network? Join us-Where your Career is a Force for Good! Job Description: Joining the American Red Cross is like nothing else - it's as much something you feel as something you do. You become a vital part of the world's largest humanitarian network. Joining a team of welcoming individuals who are exceptional yet unassuming. Diverse, yet uncompromising in unity. You grow your career within a movement that matters where success is measured in people helped, communities made whole, and individuals equipped to never stop changing lives and situations for the better. When you choose to be a force for good, you'll have mentors who empower your growth along a purposeful career path. You align your life's work with an ongoing mission that's bigger than all of us. As you care for others, you're cared for with competitive compensation and benefits. You join a community that respects who you are outside of work as much as what you do at work. Where Your Career is a Force for Good! The American Red Cross is seeking a detail-oriented and solutions-focused Microsoft 365 Administrator to join our team. This is a fully remote position and may be based anywhere in the United States, but must be able to work East Coast hours. The ideal candidate has strong problem-solving skills, technical expertise in the Microsoft 365 environment, and a commitment to delivering exceptional support and system administration. WHAT YOU NEED TO KNOW The Microsoft 365 Engineer/Administrator plays a critical role in supporting the American Red Cross's business and IT teams by ensuring the reliability, security, and effectiveness of Microsoft 365 services. Working with customers of varying technical backgrounds, this position provides end-user support, troubleshoots and resolves simple to complex technical issues, and delivers solutions within established service level expectations. As a member of the Microsoft 365 support team, the incumbent administers, monitors, and optimizes cloud-based systems, applications, and services across the Microsoft 365 environment. This role is responsible for supporting the design, implementation, maintenance, and continuous improvement of Microsoft 365 technologies, with a focus on administration, troubleshooting, security, monitoring, reporting, documentation, and user enablement. The ideal candidate will possess strong analytical and problem-solving skills, a solid understanding of Microsoft cloud technologies, and the ability to collaborate effectively with diverse customers and cross-functional IT teams to support the Red Cross mission. WHERE YOUR CAREER IS A FORCE FOR GOOD (Responsibilities): * Administer, maintain, and support Microsoft 365 services, including Outlook, Exchange Online, SharePoint Online, OneDrive, Microsoft Teams, and related collaboration technologies. * Troubleshoot, diagnose, and resolve a wide range of technical issues for end users, providing timely and effective support while meeting established service level agreements (SLAs). * Manage, track, and document incidents, service requests, and problem records through the Service Management platform, ensuring compliance with Change Management processes and procedures. * Participate in an on-call rotation to provide after-hours support for critical and high-priority incidents. * Develop and maintain PowerShell scripts and automation solutions to streamline Microsoft 365 administration, reporting, and operational workflows across Exchange Online, SharePoint Online, Microsoft Teams, and other M365 services. * Utili