Operations Manager

Description

The Operations Manager will be responsible for assisting the CSC Manager as well as carrying out direction and responsibilities to all operation associates,drivers and technicians.

A Day in the life of an Operations Manager:

• Promote safety first in all actions

• Assist in the hiring and training of operations associates including Right Way Training, Driver Tablet training, and CSR process training

• Provide direction and guidance to all operations associates, drivers and technicians

• Manage processes and corresponding systems

• Review and make changes as needed to maintain the most efficient staffing of company units to achieve the highest utilization as possible

• Prioritize loads for timely delivery

• Work with fleet managers to assign loads to drivers in a fair and equitable manner

• Provide efficient friendly customer contact

• Control and complete paperwork and reports as required

• Manage Fleet manager schedules and desk assignments

• Communicate with all operations associates and drivers regarding company and customer requirements

• Continually update knowledge of federal and state regulations

• Communicate with internal and external customers as required

Additional Responsibilities:

• Carries out duties assigned by center manager or regional manager as required

• Work with and support the business development managers to grow the business

• Responsible for overall CSC operations during the absence of the center manager

Qualifications

• High School Education or equivalent

• One year experience as a fleet manager in transportation industry

Knowledge, Skills and Abilities:

• Excellent verbal and written communication skills

• Knowledge of DOT regulations, federal and state standards

• Ability to prioritize and manage multiple projects

• Self-starter with detail oriented work habits

• Able to maintain confidentiality

• Display professional demeanor

• Good interpersonal skills; able to work well with wide range of individuals

• Demonstrate dependability through good attendance and adherence to timelines and schedules

• Basic computer skills, strong desktop and administrative skills

• Knowledge of basic company employment policies and procedures

Physical Requirements:

• Sitting for long periods of time, walking, finger dexterity, feeling, repetitive motions, and talking, hearing and visual activity.

• Occasional lifting (up to 20 pounds).

Working Conditions:

• Normal office environment. This role routinely uses standard office equipment such as computers, phones, and copier/printer/scanners.