Quality Assurance Specialist (NonProfit) New York City

Job DescriptionAHRC NYC is seeking a Quality Assurance Specialist for their Hudson River division. The Quality Assurance Manager conducts field inspections and process compliance reviews to verify that HRS services meet contract specifications and that managers and supervisors follow established procedures. The position completes and documents inspections, reports deficiencies, tracks required actions and manager progress, and verifies that corrections are completed and sustained. This work supports HRSs Quality Assurance Plan and Cleaning Industry Management Standard (CIMS) processes.Compensation Package: $66,300 per year plus a very generous and comprehensive Benefit package. See Benefit information below.Schedule: Monday through Friday 9am-5pm....35 hours per week.Summary of PositionQuality Assurance Manager works under the direction of the Regional Manager QA and coordinates with Regional Managers, Assistant Regional Managers, site managers, forepersons, and other designated staff. The position monitors and verifies service quality and procedural compliance. Managers and supervisors remain responsible for daily operations, employee supervision, and implementation of corrective actions.A minimum of 80% of work time is expected in the field at HRS service locations. Field work includes scheduled and unannounced visits, quality inspections, review of site records, observation of employee work, and verification of Regional Manager follow-through. The remaining time supports reporting, inspection planning, and tracking outstanding actions. Work schedules must be flexible to observe services during early morning, evening, overnight, and weekend hours as assigned. May be necessary to back up operations when directed.HRS craftsmanship means understanding the work, taking pride in how it is performed, and accepting quality as the finished product. This position reinforces that standard through objective observation, clear reporting, consistent follow-up, and respectful interactions with employees, including employees with intellectual and developmental disabilities.ESSENTIAL RESPONSIBILITIESQuality inspections and service verification * Conduct scheduled and unannounced inspections at assigned accounts using the approved HRS Quality Assurance Plan, contract scope of work, service frequencies, and inspection criteria. * Complete accurate inspections in Janitorial Manager using approved templates and scoring standards. Record specific observations, locations, and supporting photographs when appropriate and permitted. * Inspect routine cleaning, periodic services, floor care, and other assigned work for completeness and quality. Compare observed conditions with contract requirements and approved work schedules. * Observe employee work practices and verify adherence to assigned tasks, work instructions, customer service expectations, and applicable uniform requirements. Report discrepancies to the responsible manager. * Monitor whether responsible managers complete required weekly inspections and other assigned QA activities. Identify missed or incomplete inspections and report them to the Regional Manager QA.Process and procedure compliance * Review worker schedules for accuracy, completeness, availability at the site, and alignment with approved service requirements. Compare scheduled coverage with observed staffing and report unaddressed gaps or discrepancies. * Review sign-in sheets for required entries, completeness, legibility, and consistency with schedules and observed attendance. Identify missing entries, unexplained changes, and other discrepancies; refer issues for management review and resolution. * Verify that employees follow approved attendance, clock-in and clock-out, and call-out procedures through observation and authorized review of records. Report discrepancies through established channels; payroll corrections and formal personnel actions remain with authorized staff. * Che