Program/Project Manager - LRT

Job Description

The KM Administrator will support the daily operation, governance, and continuous improvement of Lam’s knowledge management services and processes. This person will manage support requests, maintain knowledge content, document operational procedures, and develop reporting that helps improve service quality, user adoption, and the overall support experience.

• Manage shared inboxes and respond to internal and external requests within established service-level commitments.
• Perform user administration, access control, quality assurance, and content translation activities.
• Build, update, and maintain accurate, current, and searchable knowledge base content.
• Document support processes and maintain operational procedures and standards.
• Monitor process effectiveness and identify opportunities to improve efficiency, quality, and user satisfaction.
• Develop Power BI reports and analytics to evaluate user behavior, knowledge gaps, value delivery, and support performance. Ensure support teams consistently follow established business processes and documented practices.

Skills and Requirements

• Minimum of 2 years of related experience with a bachelor’s degree, an advanced degree without experience, or equivalent work experience.

• Proficiency with Microsoft Office.

• Experience developing or specifying reports in Power BI.

• Experience using AI tools, including Microsoft Copilot.

• Experience supporting knowledge management services, processes, or knowledge base content. Experience managing operational requests, user access, reporting, and documented support procedures

• Experience with a Content Management System.

• Product Lifecycle Management experience.

• Experience building or maintaining self-service knowledge content. Experience using analytics to identify knowledge gaps and improve support operations.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].