Business Process Analyst I

Description We are looking for a detail-oriented Business Process Analyst I to join a healthcare organization in Florida. This contract-to-permanent opportunity is well suited for entry-level candidates who want to build experience in business analysis, reporting, and regulated operational support. In this role, you will help manage correspondence, track audit-related activity, support Medicare billing workflows, and contribute to accurate departmental reporting while working within established compliance standards.

Responsibilities:

• Manage incoming correspondence by reviewing worklists, organizing documentation, and uploading records to designated secure folders and SharePoint locations.

• Prepare recurring volume and performance reports, identify notable patterns in activity, and share findings with the team to support operational visibility.

• Route communications and audit-related items to the appropriate departments or leaders to ensure timely follow-up and resolution.

• Perform Medicare billing support activities with a high level of accuracy while adhering to regulatory guidelines, internal procedures, and reimbursement standards.

• Monitor assigned audits on a daily or weekly basis, document outcomes, and raise issues or rework needs to management without delay.

• Maintain detailed records of inbound calls and communications related to Medicare determinations and other assigned case activity.

• Apply correct status codes and routing practices when distributing correspondence across departmental workflows and SharePoint sites.

• Contribute to special projects and additional operational tasks as needed while managing priorities effectively and meeting deadlines.

• Follow confidentiality requirements, complete required training on schedule, and uphold internal controls, policies, and best practices in all work performed. Requirements • Bachelor’s degree required; entry-level candidates are encouraged to apply.

• Foundational knowledge of business analysis principles, including reviewing processes, identifying gaps, and supporting workflow improvements.

• Ability to analyze documents, interpret operational information, and produce clear, accurate reports.

• Familiarity with customer service or call center environments, including documenting inbound interactions professionally.

• Understanding of Medicare-related processes, healthcare operations, or regulated billing environments is preferred.

• Strong organizational skills with the ability to manage multiple assignments, track details, and meet established timelines.

• Proficiency with Microsoft Office tools and collaboration platforms such as SharePoint.

• Demonstrated professionalism, sound judgment, and commitment to confidentiality and compliance standards.

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

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