UTS - Temporary HR Quality Assurance Technician at NC State

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Department: 480501 - UHR Temporary Services

Location: Raleigh, NC

Essential Job Duties:

Key responsibilities include:

Data Auditing and Analysis

• Auditing PeopleSoft HR system data for precision and compliance with state guidelines/Board of Trustees/Board of Governors, and University policies and communicating findings to college/division HR leads.

• Analyzing data error reports to identify and implement system and process changes to reduce errors and improve data quality.

Project Management and Process Development

• Utilizing a customer-first and continuous improvement mindset to develop and oversee projects and processes that increase efficiencies and ensure quality assurance and compliance of various transaction types entered into the HR system.

Training and Communication

• Contributing to the development and delivery of university-wide training and communication materials related to the PeopleSoft HR system, best practices, and standard operating procedures.

Consultation and Technical Assistance

• Providing expertise, consultation, and technical assistance to campus HR partners on best practices and areas for improvement.

• Proactively identifying and troubleshooting atypical PeopleSoft HR system issues.

• Collaborating with technical staff as necessary to test and resolve system issues and/or enhancements.

• Reviewing and approving campus hire transactions.

Relationship Building and Collaboration

• Actively building and maintaining positive and collaborative professional work relationships with campus HR partners and other University HR staff.

• Participating in campus-wide and HR work groups and initiatives as the HRIMA SME .

Other Work/Responsibilities:

• Serving as backup to the HR Quality Assurance Manager and other team members as needed.

• Other duties as assigned.

Required Qualifications:

• Strong troubleshooting, problem solving, analytical and evaluative skills with an ability to resolve complex technical issues.

• Experience with or knowledge of HR functions, policies, and procedures.

• Ability to adapt, stay curious, and think critically.

• Strong attention to detail with the ability to identify data inconsistencies.

• Ability to manage multiple tasks, prioritize daily workload, and meet deadlines.

• Ability to handle a high volume of work with accuracy.

• Demonstrated capacity for leadership, teamwork, and initiative and follow-through in an autonomous environment.

• Proactive self-starter able to work independently with minimal supervision.

• Excellent judgment, communication, diplomacy, collaboration, and organization skills.

• Excellent interpersonal and business communication skills (including written and presentational).

Preferred Qualifications:

• Extensive knowledge of an automated Human Resources System (preferably PeopleSoft).

• HR experience at a higher education institution (preferably NC State).

• Experience in managing projects including prioritizing work to meet timelines and milestones.

• Experience utilizing ServiceNow case management.

Required license or certification:

N/A

Position Number: 48TT12

AA/EEO Statement:

NC State University is an equal opportunity employer. All qualified applicants will receive equal opportunities for employment without regard to age, color, disability, gender identity, genetic information, national origin, race, religion, sex (including pregnancy), sexual orientation, and veteran status. The University encourages all qualified applicants, including protected veterans and individuals with disabilities, to apply. Individuals with disabilities requiring disability-related accommodations in the application and interview process are welcome to contact 919-513-0574 to speak with a representative of the Office of Equal Opportunity.

If you have general questions about the application process, you may contact Human Resources at (919) 515-2135 or [email protected].

Final candidates are subject to criminal & sex offender background checks. Some vacancies also require credit or motor vehicle checks. Degree(s) must be obtained prior to start date in order to meet qualifications and receive credit.

NC State University participates in E-Verify. Federal law requires all employers to verify the identity and employment eligibility of all persons hired to work in the United States.