Circulation Supervisor, Kathryn Linnemann Branch

Circulation Supervisor Full-Time Kathryn Linnemann Branch, St. Charles, MO Position Summary: The Kathryn Linnemann Branch has an opportunity for a dynamic, service-oriented professional to join our leadership team. This position directly supervises approximately 8 part-time staff and manages the scheduling, workflow, and other day-to-day operations of the circulation department. In addition to public service duties, this position works closely with the branch manager to resolve complex public service and staffing issues. If you are ready to join a strong team committed to offering superior customer experiences and fostering a positive work environment, please apply! Requirements: - Proven supervisory experience - Customer service experience in a public library setting - Adaptability and leadership through change - Critical thinking, strong initiative and follow-through toward achieving goals and directives - Confidence in working independently with minimal supervision - Strong organizational skills, attention to detail, and ability to prioritize focus - Strong technology skills and ability to troubleshoot on various devices - Masters of Library Science, Masters of Library and Information Science or similar degree (MLS, MLIS) (accredited) with at least two (2) years of progressively responsible experience in library branch services; or Associate's or Bachelor's degree in library science, education, or a related field with at least five (5) years of experience with increasing responsibilities in library branch services; or high school diploma (or equivalent) with eight (8) years of related work experience, including a minimum of five (5) years of progressively responsible experience in library branch services. Schedule: Mon-Wed-Thu-Fri 8:30am-5:00pm, Tue 12:00pm-8pm Weekend rotation: Sat 8:30am-5:00pm (1 in 4),Sun 12:30pm-5:00pm (1 in 6) Applicants must have flexibility to accommodate schedule or branch assignment changes based on the needs of the Library. We offer a full benefit package which includes medical, dental, vision, and life insurance, retirement plan, deferred compensation (457) plan, FSA, and generous time off. Starting pay is $60,840.00. The St. Charles City-County Library is a Kaleidoscope of Discovery! Our eleven library branches are located in some of the fastest growing communities in Missouri, and we are poised to grow right along with them. The future looks bright. Join us! For consideration, please submit a cover letter and resume with a completed SCCL APPLICATION by Monday, October 19, 2026. Please send application materials electronically to [email protected] , or mail to SCCCL, HR Dept., P.O. Box 529, St. Peters, MO 63376. Applications will be accepted until position is filled or an acceptable number of qualified candidates have been received . We appreciate your interest in the Library District, but due to the high volume of responses we may only be able to contact those applicants that we wish to interview. The St. Charles City-County Library is committed to diversity and inclusion. The Library provides equal employment opportunities to all applicants without regard to race, color, religion, sex, gender identity, national origin, sexual orientation, age, disability, or military status. The Library participates in E-Verify. 10 /9/26-10/19/26 Essential Expectations : Supervisory: 1. Assist in the daily management of branch operations and in the Branch Manager's absence may act as Leader on Duty, working collaboratively and demonstrating leadership and accountability. 2. Participate in the screening and interviewing process for new hires. 3. Oversee training for employees ens ring that learning is ongoing. 4. Develop schedules for Library Associate I employees. 5. Monitor staffing levels to adequately staff circulation area; work with other members of branch leadership to ensure all service points are adequately staffed. 6. Address employee issues such as: attendance, customer service, work performance. 7. Approve employee timesheets and leave requests. 8. Conduct department meetings for Library Associate I employees. 9. Work with Branch Manager to resolve serious employee issues. 10. Prepares Library Associate I performance evaluations based on observations, and with Branch Manager approval, delivers feedback in coordination with Library leadership. 11. Delegate tasks when possible to promote learning opportunities for staff. 12. Participate in professional development and continuing education activities. 13. Assist in the development and training of staff on new procedures. Circulation Operations and Public Service: 1. Manage all aspects of circulation: resolving customer accounts, compiling branch statistics, material repair and cleaning and material check in or check out. Keep up-to-date on all current circulation procedures and technology. 2. As part of the branch leadership team, assist with security alerts, customer or employee injuries, or emergencies within the building as well as general building maintenance. 3. Serve on committees within the Library related to this position. 4. Work collaboratively with other departments within the branch to resolve customer issues. 5. Manage donations received at the branch. 6. Sign customers up for services. 7. Promote the Library collection in accordance with Library procedures and policies (displays, book suggestions, etc.). 8. Assist with the development, maintenance, and performance monitoring of branch collections. Other Duties: 1. Oversee/supervise opening and closing of the branch in conjunction with other branch leadership staff. 2. Oversee/supervise counting, balancing, and record receipt of fines and cash drawers and preparation of financial reports. Gather, count and submit proceeds from coin-ops throughout the building to Finance. 3. Gather and prepare monthly circulation statistics. 4. Oversee/supervise sorting of mail and general deliveries. 5. Oversee/supervise in branch reserves; verify, route, and contact customers. 6. Manages periodical subscription maintenance; check in, withdrawals, and claim missing issues. 7. Order and maintain branch supplies and cleaning products. 8. Along with other branch leadership staff organize volunteer projects or assignments in the circulation area. 9. Along with other branch leadership staff, initiate and follow up on routine building repairs, maintenance items, or landscape items. 10. Enforce the customer Code of Conduct when the Branch Manager is not in the building. 11. Assist customers in person, by phone, or electronically including general reference inquiries. 12. Practice active listening by giving full attention to others, showing understanding, and responding appropriately. 13. Demonstrate professionalism in all verbal, written, and digital communication when interacting with colleagues, supervisors/management, and customers. 14. Exhibit professionalism by respecting the decisions of supervisors/management and adhering to established policies and procedures. 15. Represent the Library positively and professionally by consistently communicating about the mission, services, and staff in a respectful and supportive way. Education and Experience 1. E