Senior IT Support Specialist (ATL)

Job Description

Our client is seeking an IT Support Specialist to provide hands-on technical support for end users in a fast-paced professional services environment. This individual will be responsible for resolving Tier 1 and Tier 2 technical issues, managing ServiceNow tickets, supporting new hire onboarding, configuring and deploying laptops, and providing deskside support. The ideal candidate will have strong ServiceNow experience, excellent troubleshooting skills, and a customer-focused approach to supporting users. This is a fully onsite role based in Atlanta and offers overtime eligibility with additional earning potential.

Skills and Requirements

• 3+ years of ServiceNow experience.
• Experience providing Tier 1 and Tier 2 IT support.
• Experience with hardware deployment, laptop imaging, and device configuration.
• Experience troubleshooting software and end-user technical issues.
• Experience working within a ticketing environment and managing support queues.
• Strong customer service and communication skills with the ability to support end users in a professional environment.
• Experience with password resets, user onboarding, and general desktop support.
• Experience supporting Windows-based environments.
• Prior law firm or legal industry experience.
• Experience supporting MacOS devices.

We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to [email protected].